Service Engineer PTC I/II - 90236449 - Wilmington

Date: Nov 10, 2023

Location: Wilmington, DE, US, 19802

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


This position can be located at any Amtrak location on the Northeast Corridor.


This is a tiered position. Incumbents will have a position level assigned based on their skills and experience, and in alignment with position development plans. Position placement is at Amtrak’s sole and absolute discretion.


The Service Engineer supports rolling stock equipment and develops engineering programs and processes to implement and improve the quality and reliability of Positive Train Control (PTC) across the Amtrak system.  The Service Engineer reports to the Mechanical Rolling Stock Equipment department while solving advanced technical problems, supporting interoperability efforts with Amtrak, state rolling stock and host railroads, and communicating with resources both internally and externally to meet business objectives.



  • Provide field and technical assistance to terminals and maintenance facilities.
  • Develop and review technical specifications and procedures for train control systems for both Amtrak and state rolling stock equipment.
  • Lead in-depth troubleshooting and development of solution packages that extend beyond routine diagnostic work. 
  • Support authorizing component upgrades, updates, and replacements, including qualifying vendors and products with engineering documentation and drawings reviews as necessary.
  • Work with Fleet Managers to provide design and procedure improvements related to equipment problems which are typically design flaws, retrofit, and field modifications, and maintenance shortcomings.
  • Provide engineering expertise and design improvements to investigate systemic problems, reduce failures, and increase availability of equipment.
  • Participate in field tests, safety inspections, and warranty programs for both Amtrak and state rolling stock equipment.
  • Basic computer skills including working knowledge of Microsoft computer software such as Outlook, Word, Excel, Power Point and Project.
  • Ability to develop and implement Mechanical procedures, Modifications, SMP’s and Maintenance Bulletins and Alerts. 




  • Bachelor's Degree required OR equivalent combiation of training,education and relevant experience may be considered in lieu of a degree  
  • Demonstrated experience in Positive Train Control (PTC) including Advanced Civil Speed Enforcement System (ACSES), Incremental Train Control System (ITCS), or Interoperable Electronic Train Management System (I-ETMS).
  • Demonstrated experience in Amtrak or Class 1 railway rolling stock maintenance in technical roles involving inspections, commissioning new rolling stock, and troubleshooting.  
  • Ability to read and understand electrical schematics, mechanical drawings, and technical documents for troubleshooting and design changes.
  • Knowledgeable in areas of North American railway safety and regulatory practices including, but not limited to, AAR and FRA standards and rules.
  • Knowledge of train control regulations, signal rules, operating rules related to train operations, and physical features of the right of way.
  • Ability to download and diagnose cab signal and ACSES logs for troubleshooting purposes.




  • 2 or more years of experience preferred
  • Master's degree in an engineering discipline or PE license.
  • Working knowledge of the 49CFR236 and basic qualifications. 
  • Significant engineering experience with a railroad or other technically similar agency.
  • Working knowledge of programming, scripting, and Linux OS.
  • General understanding of materials management functions and creation of Bills of Materials and material inventory changes.




Physical Demands:

  • Constantly or frequently uses a computer keyboard, monitor and mouse to perform a variety of tasks.
  • Climbing on and off rolling stock using stairs or ladders.

Mental Demands:

  • Constantly communicates, comprehends, and responds to verbal statements and instructions both orally and in writing.
  • Frequently acquires new knowledge, skills, and tasks, both complex and simple, in order to maintain effectiveness in position.
  • Frequently resolves problems with conflicting priorities in cognitively demanding situations. 
  • Frequently reads and analyzes hard copy and/or electronic material and writes reports as appropriate. 

Working Conditions:

  • Constantly works in a fast-paced, time-sensitive environment with frequently changing priorities.
  • Frequently handles multiple projects simultaneously.   
  • Frequently or occasionally subject to travel throughout and outside the region as required (e.g., via airplane, train, automobile).
  • Occasionally works in crisis situations requiring fast, long-reaching decisions based on incomplete information/data.



Must have excellent oral and written communication skills.


The salary/hourly range is $74,750 - $96,870 for the Service Engineer l position and $80,160 - $103,890 for the Service Engineer ll position.  Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.​

Requisition ID:159701
Posting Location(s):Delaware
Job Family/Function:Mechanical 
Relocation Offered:Yes 
Travel Requirements:Up to 25% 

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.