Sr Dir DT Ops Mgmt. - 90174320 - Wilmington

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As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:
The Senior Director, Operations Technologies – Management Systems, oversees the design, development and support of Operations Management Technologies with a  specific focus on asset management.  The Sr. Director partners with business operations and Technology leadership to co-create an overarching strategy and multi-year roadmap for Operations Management Technologies as well as the annual budget and plan based on business priorities.

The Sr. Director oversees a range of end-to-end services, projects and programs related to the various systems which support the needs of internal or external stakeholders and help ensure visibility to assets, proactive maintenance, efficient and safe operations, and continuous improvement. 

The Senior Director is the leader for all IT delivery and support of Enterprise Asset Management and related systems and is accountable for ensuring that services are managed with a business value focus. He/she collaborates with business stakeholders, product management, architecture, and other teams for the initiation, elaboration, construction, transition and ongoing maintenance and support of technologies to create business value. The Sr. Director is accountable to IT executive leadership for the performance of these services, including financial performance. He/She is oversees production and maintenance of documentation and materials regarding the services and supported technologies.

ESSENTIAL FUNCTIONS:

• Manages end-to-end Operations Management Systems focusing on Enterprise Asset Management and associated data analytics.
• Leads a team of functional and technical resources to maintain, support, enhance, and implement Operations Management Systems.
• Partners with Operations business leaders and other IT groups to develop an overarching strategy/vision and multi-year roadmap for Operations Management Technologies as well as the annual budget and plan based on business priorities.  
• Directs all technology initiatives within the Operations Management Systems area ensuring delivery of projects on time, on budget, with agreed scope, and high quality.
• Responsible for planning and managing the Management Systems services budgets for both capital and operating expenses. Managers and monitors spend and takes appropriate actions to stay within budget.
• Partners with OCM to ensure appropriate organizational change management (OCM) plans and actions for changes affecting services or technologies to minimize business impact and risk. This includes communications, training, process, and system documentation, etc. 
• Meets regularly with the team to review work status and discuss progress and obstacles. Provides advice, guidance, encouragement, and constructive feedback.
• Establishes measurable individual and team objectives aligned with business and organizational goals. Documents and presents performance assessments. Recognizes and rewards team members commensurate with performance.
• Implements organizational practices for staffing, Equal Employment Opportunity (EEO), diversity, performance management, development, reward and recognition, and retention.
• Manages risk and security within the Operations Management Systems services in partnership with the CISO and the Risk and Compliance Teams.
• Ensures staff has the resources and skills needed to support all work initiatives. Forecasts new skill requirements based on emerging technologies. Participates in IT workforce deployment activities.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Computer Science, Information Systems, Engineering or related field with 13+ years relevant experience including relationship management, program management, financial management, and technology product delivery, or 17+ years of experience in these areas
• Experience leading large and complex initiatives in support of various Operational Technologies
• Deep experience with cloud, mobile, information management, data and operations technology domains.
• Demonstrated experience in leveraging these technology themes to drive business value.
• Demonstrated experience leading globally distributed development teams to deliver mission critical business technology systems and services
• Demonstrated experience working with matrixed and distributed technology teams to provide the appropriate level of SLA for business-critical systems
• Experience managing critical systems that require 24/7/365 days a year uptime and are expected to perform against the agreed upon metrics
• Demonstrated experience leading a team of Directors, Managers, Technical Leaders, and others and inspiring them and their teams to deliver at the highest level
• Leadership experience in managing cross functional teams and influencing executive management and stakeholders
• Experience delivering concurrent complex IT initiatives on time and within budget
• Experience coaching teams through organizational and process changes

MIMINUM KSA (Knowledge, Skills, and Abilities):

• Broad understanding of Operational Technologies such as (EAM) Enterprise Asset Management, (PLM0 Pfroduct Lifecycle Mgmnt., (PMIS) Project Mgmnt. Info. Systems, scheduling systems, information management systems, data warehouse, etc.
• Broad knowledge of rail operations including mechanical, engineering and transportation business processes and supporting systems; understanding of rolling stock, wayside, fixed assets, and general rail operations.
• Broad knowledge of information technologies including networking, cloud infrastructure, mainframe, databases/data lake/data warehouse, web technologies, middleware, etc.
• Demonstrated knowledge of software and system development life cycle and methodologies including waterfall and Agile/Scrum/iterative approaches
• Solid understanding of information security and application of good and relevant security practices in an OT environment
• Strong and proven financial management skills and experience managing operating and capital budgets of $5M+
• Demonstrated ability to launch and deliver multiple, concurrent IT initiatives on time and within budget
• Strong communication and interpersonal skills, works well with others in an integrated team environment, self-motivated
• Ability to translate and communicate complex technical issues into language that senior business executives can easily comprehend
• Excellent teambuilding skills, both within the team and motivating resources across teams
• Proven ability to lead diverse and distributed teams, manage performance, coach and mentor team members, and manage conflicting priorities

PREFERRED QUALIFICATIONS:

• Experience working in large complex companies, that heavily rely on real-time 24x7 IT operations to successfully service external customers.
• Experience working in transportation, travel, hospitality, rail, or high-tech industry
• Solid understanding of and experience with leading and emerging technologies including Internet of Things (IoT), artificial intelligence, robotics, data analytics, mobile, etc.
• Experience with IBM Maximo EAM, Siemens TeamCenter PLM, Primavera P6, and other operations management technologies
• PMP certified
• Agile certification
• LEAN/6 Sigma experience and/or certification
• Master's degree in related technical/business areas or equivalent work experience

WORK ENVIRONMENT:

• This position is in a general office environment.
• May travel up to 50% of the time.
• Requires on-call status
• Manages a 24/7/365 team providing critical support to Operations

COMMUNICATIONS AND INTERPERSONAL SKILLS:

• Must have excellent oral and written communication skills.

The salary/hourly range is $206,200-$267,192. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:162795
Posting Location(s):Delaware

Work Arrangement:06-Onsite 
Job Family/Function:Information Technology 
Relocation Offered:No 
Travel Requirements:Up to 50% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.