Sr Mgr Food & Beverage Systems - 90364620 - Wilmington

Date: Sep 12, 2023

Location: Wilmington, DE, US, 19801

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.


This position has primary responsibility for the management of the Food & Beverage information systems for improving cost recovery. This includes developing, improving and maintaining the Warehouse Inventory Management System (WIMS) and Point of Sale (POS)/Microsoft Point of Sale (MPOS) Systems, ensuring accurate and consistent reporting of operational data and results.  Coordinates with Amtrak’s IT, Finance, and Transportation departments along with the Managed Services Provider (MSP) in the development and modification of these systems to ensure they perform properly and provide all required reporting and analysis. Manages and provides leadership to enable the seamless implementation of all menu, recipe and product changes.  Ensures product compliance by closely monitoring the MSP activity.  Partner with the MSP and Amtrak personnel to ensure all food and beverage purchases (in excess of $50M annually) are properly reported in accordance with Amtrak’s financial policies & procedures.  Develop and monitor the establishment and enforcement of warehouse management policies and procedures.  Maintain, recommend and implement changes and improvements to existing procedures, processes and reports related to food & beverage revenues and inventories that respond to departmental, corporate and stakeholder requirements.  Provide training, support and coaching to F&B, Operating Divisions and Managed Services Provider staffs in the accounting and use of F&B systems and reports. Manage and lead all testing for WIMS, F&B systems, and POS/MPOS to meet strict deadlines for deploying to live production.



  • Lead and direct the continual improvement processes related to development, operation and administration of F&B systems, WIMS and POS/MPOS.
  • Develop and maintain policies and procedures necessary to support the F&B systems, WIMS, POS/MPOS, On-Board Services (OBS) and Revenue Operations. 
  • Manage testing, system issues and upgrades for F&B systems, WIMS and POS/MPOS. Works with Amtrak’s IT, internal and external stakeholders to troubleshoot and reconcile system issues and support all upgrades.  
  • Administer the implementation of all system enhancements and communicate any related procedural modifications to F&B services and MSP.
  • Supports Amtrak Helpdesk with POS/MPOS and WIMS troubleshooting procedures in a  timely mater. 
  • Manage the system administrative functions to ensure security and proper access to the F&B systems, WIMS and POS/MPOS systems.
  • Work closely with F&B Culinary Development on new products and system recipe development.
  • Partner with MSP to bring common products into all warehouses and reduce SKU’s.
  • Provide the F&B Culinary Development team and the OBS community with information and data to support updates to all operational system changes related to F&B services.
  • Manages the vendor setup process for WIMS and is the direct contact for vendor(s) in resolving any invoice, billing and payment issues with Amtrak’s Accounts Payable department (AP), IT, Finance and MSP.
  • Provides group and one-on-one instruction and learning for all F&B systems.
  • Implement and provide analytical reports to the Senior Director of F&B, F&B Directors and Managers on warehouse inventory values, LSA sales/revenues and expenses.



  • Bachelor’s degree in Transportation, Business, Accounting or an equivalent combination of education, experience and training.
  • Minimum five (5) years managerial experience encompassing planning, budgeting, inventory management, facility management, contract management and program implementation.



MINIMUM KSA (Knowledge, Skills and Abilities):

  • Strong financial acumen and familiarity with F&B financial reporting and technology. 
  • Ability to efficiently and accurately analyze current performance trends and identify leading indicators for future trends.
  • Demonstrated ability to access people, operations, equipment, revenue opportunities and work with the on-site teams to implement change and results.
  • Skilled communicator and writer who can get the point across and tailor communications for the receiving audience.
  • Highly effective team player who enjoys working across many organizational lines and levels while functionally well when confronted with multiple priorities simultaneously.
  • Demonstrated skills with Microsoft Excel, Microsoft Word, Access, PowerPoint, SQL, Business Objects, SAP.


  • Demonstrated Project Management experience.
  • Warehouse Management or Inventory Control experience.
  • Point of Sale systems and retail reporting.




  • Travel up to 25% (via airplane, train and automobile).


Must have excellent communication skills.



The salary/hourly range is $118,500.00-$153,570.00. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.​​

Requisition ID:159715
Posting Location(s):Delaware
Job Family/Function:Customer Service 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.