Sr Mgr QA & Internal Evaluation - 90367030 - Wilmington

Date: Nov 18, 2023

Location: Wilmington, DE, US, 19801

Company: Amtrak

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.


Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.



The Manager Quality Assurance audit is responsible for providing support and guidance for Lead Quality Assurance Analyst, Lead Audits, and Quality Assurance Analyst’s. Included is delivering appropriate metrics for trend analysis to key departmental stakeholders and interacting as necessary with external customers.




  • Directs the effort for the development and implementation of Amtrak’s quality management and internal audit for operations and environmental processes.
  • Collaborate with managers to understand their quality needs.
  • Develops and directs personnel deployment plans for corrective action and root cause analysis of maintenance and inspection processes. 
  • Creates and communicates expectations for audit criteria to all direct reports based upon analysis of data trends.
  • Develops employee training and improvement plans.
  • Develops communication plan for internal and external stakeholders based upon inspection result criteria that would include key findings and recommendations.
  • Responsible for audit evaluation Corrective Action Planning oversight and accountability 
  • Ability to assess and resolve problems, including by using data analytics, and proactively identification of trends that would be of concern to the Internal Audit leadership, business process owners, and senior management



  • Undergraduate Degree in management or equivalent combination of education, training and experience.
  • Demonstrated quality management system lead audit experience per International Organization of Standards criteria.
  • Demonstrated managerial and/or supervisory experience leading a diverse group of people.



  • Knowledge of QA standards including ISO 9000.
  • Knowledgeable in areas of railroad operations and environmental standards.
  • Knowledgeable in FRA regulations and their application to operations.
  • Ability to manage multiple projects/processes effectively to timely conclusions.
  • Proficient in MS Office applications.
  • Ability to learn new tasks (both complex and routine) in a fast-paced environment with frequently changing priorities.
  • Excellent written/oral communication skills.
  • Flexibility to work extended hours if required.



  • Demonstrated experience with Process Management Implementation and Control.
  • ISO Lead Auditor certification.
  • Some experience in railroad related or similar transportation industry.
  • Experience with Safety Management Systems theory and implementation



  • Occasionally performs audits in operations environment requiring bending, stooping and crouching movements for observational purposes.
  • Personal interaction with various business groups from Senior Management level through front-line employees.
  • Travel 50%



  • Must have excellent oral and written communication skills.



The salary/hourly range is $123,660 - $160,270. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:160076
Posting Location(s):Delaware
Job Family/Function:Safety & Security 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.


In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.