Supervisor Crew Management - 90074062 - Wilmington
Wilmington, DE, US, 19801
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
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Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
This position is responsible for direct supervision of T&E Crew Management Representatives and Administrators within a centralized CMS office. Responsible for the accurate position control of 3500 Train & Engine employees with a total operating cost of $400,000,000 annually. Communicates with T&E field management, labor relations and union leadership to manage the day-to-day T&E operation. Lead a dynamic team responsible for overseeing the scheduling, deployment, and management of train crew members to ensure the safe and efficient operation of rail services. Manage strategic planning, resource allocation, and effective communication to optimize crew utilization and maintain high service standards.
Essential Functions
- Develop and implement crew schedules to ensure coverage for all train services, aligning assignments with service demands.
- Monitor crew performance and adherence to protocols, providing coaching and support to enhance productivity.
- Efficiently manage crew resources, adjusting staffing levels as needed while adhering to budgetary constraints.
- Ensure compliance with regulatory requirements and implement safety protocols to promote a culture of safety among crew members.
- Identify opportunities for improvement in crew management operations, implementing innovative solutions to enhance efficiency and effectiveness.
- Directs the Crew Management operation and all processes related to supporting the operation.
- Responsible to review, recommend, and implement all crew changes necessary for the efficient operation of trains throughout the country, including working a desk when necessary.
- Responsible to manage day to day operational processes and the assignments of all 3500 T&E employees. Plays a vital role in the formation of crew couplets.
- Responsible for developing staff through training and mentoring.
Minimum Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 6 years of relevant work experience.
- Experience in working with multiple team members and senior staff.
Preferred Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 8 years of relevant work experience.
Knowledge, Skills, and Abilities
- Experience in crew management or related transportation roles
- Comprehensive understanding of crew scheduling principles, labor regulations, and operational logistics
- Strong leadership and team management abilities to motivate staff and uphold high performance standards
- Excellent communication and interpersonal skills for effective interaction with stakeholders
- Analytical mindset focused on problem-solving and decision-making
- Must have thorough knowledge of the operating agreements.
- Must be able to manage, train and motivate a union workforce.
- Must be flexible with regard to work hours and on call availability.
- Be able to work long hours in the event of a service disruption or during peak operation periods.
- Demonstrated ability to improve work processes in their department, business units and functional areas in support of the strategic plan.
- Able to communicate well with senior management both orally and in writing.
Environmental Conditions/Physical Demands
The salary/hourly range is $94,300.00 – $122,256.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:165597
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
