Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

 
Search results for "". Page 1 of 1, Results 1 to 21
Title Location Date Sort descending
Reset
Customer Service Representative - PT - 90268970 - Cincinnati
Customer Service Representative - PT - 90268970 - Cincinnati Cincinnati, OH, US, 45203 Aug 1, 2021
Cincinnati, OH, US, 45203 Aug 1, 2021
Customer Service Representative (PT) - 90274969 - Texarkana Texarkana, AR, US, 71854 Aug 1, 2021
Customer Service Representative - 90073190 - Bakersfield
Customer Service Representative - 90073190 - Bakersfield Bakersfield, CA, US, 93301 Jul 29, 2021
Bakersfield, CA, US, 93301 Jul 29, 2021
OBS Trainee-Florida - 90178819 - Miami
OBS Trainee-Florida - 90178819 - Miami Miami, FL, US, 33147 Jul 26, 2021
Miami, FL, US, 33147 Jul 26, 2021
Customer Service Representative - 90008959 - Syracuse
Customer Service Representative - 90008959 - Syracuse Syracuse, NY, US, 13208 Jul 24, 2021
Syracuse, NY, US, 13208 Jul 24, 2021
Customer Service Representative - 90273230 - Oakland
Customer Service Representative - 90273230 - Oakland Oakland, CA, US, 94607 Jul 23, 2021
Oakland, CA, US, 94607 Jul 23, 2021
Customer Service Rep (CSR) - 90277781 - Garden City
Customer Service Rep (CSR) - 90277781 - Garden City Garden City, KS, US, 67846 Jul 22, 2021
Garden City, KS, US, 67846 Jul 22, 2021
Customer Service Representative - 90259758 - Salt Lake City (overnight) Salt Lake City, UT, US, 84101 Jul 20, 2021
GEB CUSTOMER SERVICE REP - 90246809 - Springfield
GEB CUSTOMER SERVICE REP - 90246809 - Springfield Springfield, IL, US, 62701-1106 Jul 19, 2021
Springfield, IL, US, 62701-1106 Jul 19, 2021
Extra Board Customer Service Rep - 90249427 - Pittsburgh
Extra Board Customer Service Rep - 90249427 - Pittsburgh Pittsburgh, PA, US, 15222 Jul 19, 2021
Pittsburgh, PA, US, 15222 Jul 19, 2021
Customer Service Representative - 90061801 - Carbondale
Customer Service Representative - 90061801 - Carbondale Carbondale, IL, US, 62901 Jul 19, 2021
Carbondale, IL, US, 62901 Jul 19, 2021
GEB Customer Service Rep - 90067904 - Carbondale
GEB Customer Service Rep - 90067904 - Carbondale Carbondale, IL, US, 62901 Jul 19, 2021
Carbondale, IL, US, 62901 Jul 19, 2021
Customer Service Rep PT - Agent (FC) - 90285019 - Texarkana
Customer Service Rep PT - Agent (FC) - 90285019 - Texarkana Texarkana, AR, US, 71854 Jul 19, 2021
Texarkana, AR, US, 71854 Jul 19, 2021
Customer Service Representative - 90255728 - Lincoln
Customer Service Representative - 90255728 - Lincoln Lincoln, NE, US, 68508 Jul 19, 2021
Lincoln, NE, US, 68508 Jul 19, 2021
Customer Service Representative - 90033435 - Denver
Customer Service Representative - 90033435 - Denver Denver, CO, US, 80202 Jul 19, 2021
Denver, CO, US, 80202 Jul 19, 2021
Customer Service Representative - 90027320 - Flagstaff
Customer Service Representative - 90027320 - Flagstaff Flagstaff, AZ, US, 86001 Jul 19, 2021
Flagstaff, AZ, US, 86001 Jul 19, 2021
GEB CUSTOMER SERVICE REP - 90246650 - St Louis
GEB CUSTOMER SERVICE REP - 90246650 - St Louis St Louis, MO, US, 63103 Jul 19, 2021
St Louis, MO, US, 63103 Jul 19, 2021
Customer Service Representative - 90137426 - Johnstown
Customer Service Representative - 90137426 - Johnstown Pittsburgh, PA, US, 15222 Jul 19, 2021
Pittsburgh, PA, US, 15222 Jul 19, 2021
Sr Food & Beverage Ops Specialist - 90000189 - Seattle
Sr Food & Beverage Ops Specialist - 90000189 - Seattle Seattle, WA, US, 98134 Jul 19, 2021
Seattle, WA, US, 98134 Jul 19, 2021
Customer Service Representative - 90194554 - Newton
Customer Service Representative - 90194554 - Newton Newton, KS, US, 67114 Jul 15, 2021
Newton, KS, US, 67114 Jul 15, 2021
Customer Service Rep (Agent FC) - 90128256 - Indianapolis
Customer Service Rep (Agent FC) - 90128256 - Indianapolis Indianapolis, IN, US, 46225 Apr 7, 2021
Indianapolis, IN, US, 46225 Apr 7, 2021