Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

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Customer Service Representative - 90345102 - Oakland, CA
Customer Service Representative - 90345102 - Oakland, CA Oakland, California, US, 94607 Dec 5, 2022
Oakland, California, US, 94607 Dec 5, 2022
OBS Trainee - Lead Service Attendant - Charlotte
OBS Trainee - Lead Service Attendant - Charlotte Charlotte, North Carolina Dec 4, 2022
Charlotte, North Carolina Dec 4, 2022
EXB FOOD SPECIALIST - 90273587 - Seattle, WA
EXB FOOD SPECIALIST - 90273587 - Seattle, WA Seattle, Washington, US, 98134 Dec 3, 2022
Seattle, Washington, US, 98134 Dec 3, 2022
TRAIN ATTENDANT - 90343020 - Seattle, WA
TRAIN ATTENDANT - 90343020 - Seattle, WA Seattle, Washington, US, 98134 Dec 2, 2022
Seattle, Washington, US, 98134 Dec 2, 2022
Customer Service Representative - 90297419 - Tuscaloosa, AL
Customer Service Representative - 90297419 - Tuscaloosa, AL Tuscaloosa, Alabama, US, 35401 Nov 30, 2022
Tuscaloosa, Alabama, US, 35401 Nov 30, 2022
Customer Service Representative - 90350921 - Homewood
Customer Service Representative - 90350921 - Homewood Homewood, Illinois, US, 60430 Nov 30, 2022
Homewood, Illinois, US, 60430 Nov 30, 2022
Customer Service Representative (Part-time) - 90274969 - Texarkana
Customer Service Representative (Part-time) - 90274969 - Texarkana Texarkana, Arkansas, US, 71854 Nov 29, 2022
Texarkana, Arkansas, US, 71854 Nov 29, 2022
Extra Board Customer Service Representative - 90350501 - Joliet,Homewood,Naperville Homewood, Illinois, US, 60430 Nov 29, 2022
LEAD SERVICE ATTENDANT - 90348571 - Boston, MA
LEAD SERVICE ATTENDANT - 90348571 - Boston, MA Boston, Massachusetts, US, 02110 Nov 29, 2022
Boston, Massachusetts, US, 02110 Nov 29, 2022
Baggageman/Mail - 90105042 - Seattle
Baggageman/Mail - 90105042 - Seattle Seattle, Washington, US, 98104 Nov 26, 2022
Seattle, Washington, US, 98104 Nov 26, 2022
Customer Service Representative - 90334227 - Jackson, MS
Customer Service Representative - 90334227 - Jackson, MS Jackson, Mississippi, US, 39201 Nov 23, 2022
Jackson, Mississippi, US, 39201 Nov 23, 2022
GEB Baggageman/Customer Service Rep/Clerk - Portland
GEB Baggageman/Customer Service Rep/Clerk - Portland Portland, Oregon, US, 97209 Nov 22, 2022
Portland, Oregon, US, 97209 Nov 22, 2022
Customer Service Representative - 90012886 - Everett
Customer Service Representative - 90012886 - Everett Everett, Washington, US, 98201 Nov 21, 2022
Everett, Washington, US, 98201 Nov 21, 2022
GEB CUSTOMER SERVICE REPRESENTATIVE - 90246687 - San Diego, CA
GEB CUSTOMER SERVICE REPRESENTATIVE - 90246687 - San Diego, CA San Diego, California, US, 92101 Nov 20, 2022
San Diego, California, US, 92101 Nov 20, 2022
Customer Service Representative - 90026581 - Milwaukee, WI
Customer Service Representative - 90026581 - Milwaukee, WI Milwaukee, Wisconsin, US, 53203 Nov 18, 2022
Milwaukee, Wisconsin, US, 53203 Nov 18, 2022
OBS Trainee - Service/Train Attendant - New Orleans
OBS Trainee - Service/Train Attendant - New Orleans New Orleans, Louisiana, US Nov 17, 2022
New Orleans, Louisiana, US Nov 17, 2022
Customer Service Representative - 90345112 - Cary, NC
Customer Service Representative - 90345112 - Cary, NC Cary, North Carolina, US, 27513 Nov 15, 2022
Cary, North Carolina, US, 27513 Nov 15, 2022
OBS Trainee - Lead Service Attendant - New Orleans
OBS Trainee - Lead Service Attendant - New Orleans New Orleans, Louisiana Nov 14, 2022
New Orleans, Louisiana Nov 14, 2022
OBS Trainee - Train Attendants - 90334570 - Miami, FL
OBS Trainee - Train Attendants - 90334570 - Miami, FL Miami, Florida, US, 33147 Nov 11, 2022
Miami, Florida, US, 33147 Nov 11, 2022
Customer Service Representative - 90345117 - Glenwood Springs, CO
Customer Service Representative - 90345117 - Glenwood Springs, CO Glenwood Springs, Colorado, US, 81601 Nov 11, 2022
Glenwood Springs, Colorado, US, 81601 Nov 11, 2022
Customer Service Rep (CSR) - 90277781 - Garden City
Customer Service Rep (CSR) - 90277781 - Garden City Garden City, Kansas, US, 67846 Nov 11, 2022
Garden City, Kansas, US, 67846 Nov 11, 2022