Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

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On Board Services - Train Attendant - Lorton (Auto Train) Lorton, Virginia May 25, 2022
Customer Service Representative - 90137426 - Pittsburgh
Customer Service Representative - 90137426 - Pittsburgh Pittsburgh, Pennsylvania, US, 15222 May 25, 2022
Pittsburgh, Pennsylvania, US, 15222 May 25, 2022
Customer Service Representative - 90275199 - Havre, MT
Customer Service Representative - 90275199 - Havre, MT Havre, Montana, US, 59501 May 26, 2022
Havre, Montana, US, 59501 May 26, 2022
Customer Service Representative - 90139117 - Charlottesville, VA
Customer Service Representative - 90139117 - Charlottesville, VA Charlottesville, Virginia, US, 22901 May 26, 2022
Charlottesville, Virginia, US, 22901 May 26, 2022
Customer Service Representative - 90020769 - Springfield, IL
Customer Service Representative - 90020769 - Springfield, IL Springfield, Illinois, US, 62701-1106 May 26, 2022
Springfield, Illinois, US, 62701-1106 May 26, 2022
Electrician Journeyman - 90106489 - Richmond
Electrician Journeyman - 90106489 - Richmond Richmond, US, 23228 May 27, 2022
Richmond, US, 23228 May 27, 2022