Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

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On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

 

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Carmen Journeymen - 90029656 - Sanford
Carmen Journeymen - 90029656 - Sanford Sanford, FL, US, 32771 Dec 1, 2021
Sanford, FL, US, 32771 Dec 1, 2021
Coach Cleaner - 90038483 - Long Island City
Coach Cleaner - 90038483 - Long Island City Long Island City, NY, US, 11101 Dec 1, 2021
Long Island City, NY, US, 11101 Dec 1, 2021
Carmen Journeymen Ful - 90053032 - Sanford
Carmen Journeymen Ful - 90053032 - Sanford Sanford, FL, US, 32771 Dec 1, 2021
Sanford, FL, US, 32771 Dec 1, 2021
Customer Service Representative - 90273230 - Oakland
Customer Service Representative - 90273230 - Oakland Oakland, CA, US, 94607 Dec 1, 2021
Oakland, CA, US, 94607 Dec 1, 2021
Program Mgr - 90290823 - Washington
Program Mgr - 90290823 - Washington Washington, DC, US, 20002 Dec 1, 2021
Washington, DC, US, 20002 Dec 1, 2021
Sr Mgr Materials Management - 90212022 - Wilmington/Philadelphia/DC US Dec 1, 2021
Sr Production Planning & Systems Specialist - 90280027 - Oakland Oakland, CA, US, 94607 Dec 1, 2021
PASSENGER ENGINEER TRAINEE - 90301897 - Toledo
PASSENGER ENGINEER TRAINEE - 90301897 - Toledo Toledo, OH, US, 43602 Dec 1, 2021
Toledo, OH, US, 43602 Dec 1, 2021
PASSENGER ENGINEER TRAINEE - 90299175 - Depew
PASSENGER ENGINEER TRAINEE - 90299175 - Depew Depew, NY, US, 14043 Dec 1, 2021
Depew, NY, US, 14043 Dec 1, 2021
Asst Production Engineer - 90001434 - Philadelphia
Asst Production Engineer - 90001434 - Philadelphia Philadelphia, PA, US, 19104 Dec 1, 2021
Philadelphia, PA, US, 19104 Dec 1, 2021
Communication (Police Dispatch) Officer - 90191009 - Wilmington Wilmington, DE, US, 19801 Dec 1, 2021
PASSENGER CONDUCTOR TRAINEE - 90299219 - St Louis
PASSENGER CONDUCTOR TRAINEE - 90299219 - St Louis St Louis, MO, US, 63103 Dec 1, 2021
St Louis, MO, US, 63103 Dec 1, 2021
Sr Engineer - 90299122 - Jackson
Sr Engineer - 90299122 - Jackson Jackson, MI, US, 49201 Dec 1, 2021
Jackson, MI, US, 49201 Dec 1, 2021
PASSENGER ENGINEER TRAINEE - 90266006 - Rensselaer
PASSENGER ENGINEER TRAINEE - 90266006 - Rensselaer Rensselaer, NY, US, 12144 Dec 1, 2021
Rensselaer, NY, US, 12144 Dec 1, 2021
PASSENGER ENGINEER TRAINEE - 90299181 - Pontiac
PASSENGER ENGINEER TRAINEE - 90299181 - Pontiac Pontiac, MI, US, 48342 Dec 1, 2021
Pontiac, MI, US, 48342 Dec 1, 2021
Sheetmetal Worker Journeyman - 90040018 - Rensselaer
Sheetmetal Worker Journeyman - 90040018 - Rensselaer Rensselaer, NY, US, 12144 Nov 30, 2021
Rensselaer, NY, US, 12144 Nov 30, 2021
Lrge Equipmt Oprt - 90037906 - Long Island City
Lrge Equipmt Oprt - 90037906 - Long Island City Long Island City, NY, US, 11101 Nov 30, 2021
Long Island City, NY, US, 11101 Nov 30, 2021
Utility Worker - 90168162 - Washington
Utility Worker - 90168162 - Washington Washington, DC, US, 20018 Nov 30, 2021
Washington, DC, US, 20018 Nov 30, 2021
Sr Claims Specialist - 90074093 - Washington
Sr Claims Specialist - 90074093 - Washington Washington, DC, US, 20002 Nov 30, 2021
Washington, DC, US, 20002 Nov 30, 2021
Accounting Mgr - Lease Accounting 90299156 - Philadelphia
Accounting Mgr - Lease Accounting 90299156 - Philadelphia Philadelphia, PA, US, 19104 Nov 30, 2021
Philadelphia, PA, US, 19104 Nov 30, 2021
Host Railroad Specialist - 90301926 - Philadelphia
Host Railroad Specialist - 90301926 - Philadelphia Philadelphia, PA, US, 19104 Nov 30, 2021
Philadelphia, PA, US, 19104 Nov 30, 2021
Carmen Journeymen Ful - 90055017 - Miami
Carmen Journeymen Ful - 90055017 - Miami Miami, FL, US, 33147 Nov 30, 2021
Miami, FL, US, 33147 Nov 30, 2021
Hsr Coach Cleaner Ful - 90064352 - Washington
Hsr Coach Cleaner Ful - 90064352 - Washington Washington, DC, US, 20018 Nov 30, 2021
Washington, DC, US, 20018 Nov 30, 2021
High Speed Mach Tech Ful - 90031261 - Washington
High Speed Mach Tech Ful - 90031261 - Washington Washington, DC, US, 20018 Nov 30, 2021
Washington, DC, US, 20018 Nov 30, 2021
Electrician Journeyman - 90299761 - New Haven
Electrician Journeyman - 90299761 - New Haven New Haven, CT, US, 06519 Nov 30, 2021
New Haven, CT, US, 06519 Nov 30, 2021