Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

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Search results for "". Page 2 of 1, Results 26 to 25
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High Speed Rail Electrician Technician - 90348279 - Long Island City
High Speed Rail Electrician Technician - 90348279 - Long Island City Long Island City, New York, US, 11101 Dec 5, 2022
Long Island City, New York, US, 11101 Dec 5, 2022
High Speed Rail Carman Technician - 90348169 - Long Island City
High Speed Rail Carman Technician - 90348169 - Long Island City Long Island City, New York, US, 11101 Dec 5, 2022
Long Island City, New York, US, 11101 Dec 5, 2022
High Speed Rail Machinist Technician - 90348347 - Long Island City
High Speed Rail Machinist Technician - 90348347 - Long Island City Long Island City, New York, US, 11101 Dec 5, 2022
Long Island City, New York, US, 11101 Dec 5, 2022
Lead .Net Software Engineer - 90335293 - Washington
Lead .Net Software Engineer - 90335293 - Washington Washington, District of Columbia, US, 20002 Dec 5, 2022
Washington, District of Columbia, US, 20002 Dec 5, 2022
Associate Engineer - 90339853 - Philadelphia
Associate Engineer - 90339853 - Philadelphia Philadelphia, Pennsylvania, US, 19104 Dec 5, 2022
Philadelphia, Pennsylvania, US, 19104 Dec 5, 2022
Lead Software Engineer - SAP - 90335291 - Washington
Lead Software Engineer - SAP - 90335291 - Washington Washington, District of Columbia, US, 20002 Dec 5, 2022
Washington, District of Columbia, US, 20002 Dec 5, 2022
High Speed Rail Supervisor Technician - 90347935 - Long Island City
High Speed Rail Supervisor Technician - 90347935 - Long Island City Long Island City, New York, US, 11101 Dec 5, 2022
Long Island City, New York, US, 11101 Dec 5, 2022
Senior Recruiter - 90351029 -
Senior Recruiter - 90351029 - N/A, US Dec 5, 2022
N/A, US Dec 5, 2022
Customer Service Representative - 90345102 - Oakland, CA
Customer Service Representative - 90345102 - Oakland, CA Oakland, California, US, 94607 Dec 5, 2022
Oakland, California, US, 94607 Dec 5, 2022
Financial Analyst - 90257333 - Philadelphia
Financial Analyst - 90257333 - Philadelphia Philadelphia, Pennsylvania, US, 19104 Dec 5, 2022
Philadelphia, Pennsylvania, US, 19104 Dec 5, 2022
OBS Trainee - Lead Service Attendant - Charlotte
OBS Trainee - Lead Service Attendant - Charlotte Charlotte, North Carolina Dec 4, 2022
Charlotte, North Carolina Dec 4, 2022
Sr Auditor - 90346380 - Washington
Sr Auditor - 90346380 - Washington Washington, District of Columbia, US, 20002 Dec 4, 2022
Washington, District of Columbia, US, 20002 Dec 4, 2022
Audit Manager - 90346378 - Washington
Audit Manager - 90346378 - Washington Washington, District of Columbia, US, 20002 Dec 4, 2022
Washington, District of Columbia, US, 20002 Dec 4, 2022
Lead Business Analyst - 90340384 - Washington
Lead Business Analyst - 90340384 - Washington Washington, District of Columbia, US, 20018 Dec 4, 2022
Washington, District of Columbia, US, 20018 Dec 4, 2022
High Speed Rail Electrician Tech - $25,000 Sign-On Bonusnician - 90345747 - Long Island City - Long Island City, New York, US, 11101 Dec 4, 2022
High Speed Rail Machinist Tech - 90345752 - Long Island City
High Speed Rail Machinist Tech - 90345752 - Long Island City Long Island City, New York, US, 11101 Dec 4, 2022
Long Island City, New York, US, 11101 Dec 4, 2022
High Speed Rail Electrician Tech - 90339417 - Washington ($25,000 Sign-On Bonus Available) Washington, District of Columbia, US, 20018 Dec 4, 2022
High Speed Rail Machinist Technician - 90006917 - Washington (Sign-On/Relocation Bonus Eligible) Washington, District of Columbia, US, 20018 Dec 4, 2022
Trackman - Boston, MA
Trackman - Boston, MA Boston, Massachusetts Dec 3, 2022
Boston, Massachusetts Dec 3, 2022
Technology Dir Salesforce Arch - 90333934 - Washington
Technology Dir Salesforce Arch - 90333934 - Washington Washington, District of Columbia, US, 20002 Dec 3, 2022
Washington, District of Columbia, US, 20002 Dec 3, 2022
EXB FOOD SPECIALIST - 90273587 - Seattle, WA
EXB FOOD SPECIALIST - 90273587 - Seattle, WA Seattle, Washington, US, 98134 Dec 3, 2022
Seattle, Washington, US, 98134 Dec 3, 2022
Spring 2023- Cost Control Intern - 90345269 - Washington
Spring 2023- Cost Control Intern - 90345269 - Washington Washington, District of Columbia, US, 20001 Dec 3, 2022
Washington, District of Columbia, US, 20001 Dec 3, 2022
Sheet Metal Worker - 90235000 - Lorton
Sheet Metal Worker - 90235000 - Lorton Lorton, Virginia, US, 22079 Dec 3, 2022
Lorton, Virginia, US, 22079 Dec 3, 2022
High Speed Rail Electrician Tech - 90105285 - Boston -$25,000 bonus available* Boston, Massachusetts, US, 02118 Dec 3, 2022
Electrician Journeyman - 90344857 - Sanford - $25,000 Sign On Bonus available Sanford, Florida, US, 32771 Dec 3, 2022