Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

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Sr Business Analyst - 90157827 - Philadelphia
Sr Business Analyst - 90157827 - Philadelphia Philadelphia, Pennsylvania, US, 19104 Jun 29, 2022
Philadelphia, Pennsylvania, US, 19104 Jun 29, 2022
Auto Train Representative - 90337337 - Sanford
Auto Train Representative - 90337337 - Sanford Sanford, Florida, US, 32771 Jun 29, 2022
Sanford, Florida, US, 32771 Jun 29, 2022
Sr Financial Analyst
Sr Financial Analyst Washington, District of Columbia, US, 20001 Jun 29, 2022
Washington, District of Columbia, US, 20001 Jun 29, 2022
Customer Service Rep (Agent FC) - 90155365 - Boston
Customer Service Rep (Agent FC) - 90155365 - Boston Boston, Massachusetts, US, 02116 Jun 29, 2022
Boston, Massachusetts, US, 02116 Jun 29, 2022
Sheetmetal Worker (Pipefitter) Apprentice - Wilmington, DE Wilmington, Delaware Jun 29, 2022
Sr Engineer - 90222568 - Chicago
Sr Engineer - 90222568 - Chicago Chicago, Connecticut, US, 60661 Jun 29, 2022
Chicago, Connecticut, US, 60661 Jun 29, 2022
Extra Board Inventory/Material Ctrl Clk - 90131363 - North Brunswick
Extra Board Inventory/Material Ctrl Clk - 90131363 - North Brunswick North Brunswick, New Jersey, US, 08902 Jun 29, 2022
North Brunswick, New Jersey, US, 08902 Jun 29, 2022
Inventory Material Control Clerk - 90102501 - Indianapolis, IN
Inventory Material Control Clerk - 90102501 - Indianapolis, IN Indianapolis, Indiana, US, 46203 Jun 29, 2022
Indianapolis, Indiana, US, 46203 Jun 29, 2022
GEB CUSTOMER SERVICE REP - 90246811 - Kansas City, KS
GEB CUSTOMER SERVICE REP - 90246811 - Kansas City, KS Kansas City, Kansas, US, 64108 Jun 29, 2022
Kansas City, Kansas, US, 64108 Jun 29, 2022
Trackman - 90337981 - New York, NY
Trackman - 90337981 - New York, NY New York, New York, US, 10001 Jun 29, 2022
New York, New York, US, 10001 Jun 29, 2022
Secretary I - 90063053 - Chicago
Secretary I - 90063053 - Chicago Chicago, Illinois, US, 60606 Jun 29, 2022
Chicago, Illinois, US, 60606 Jun 29, 2022
Marketing & Advertising Procurement Specialist- 90296123 - Philadelphia
Marketing & Advertising Procurement Specialist- 90296123 - Philadelphia Philadelphia, Pennsylvania, US, 19104 Jun 29, 2022
Philadelphia, Pennsylvania, US, 19104 Jun 29, 2022
Red Cap 1 - 90027547 - Philadelphia, PA
Red Cap 1 - 90027547 - Philadelphia, PA Philadelphia, Pennsylvania, US, 19104 Jun 29, 2022
Philadelphia, Pennsylvania, US, 19104 Jun 29, 2022
Sr Engineer - 90339854 - Philadelphia
Sr Engineer - 90339854 - Philadelphia Philadelphia, Pennsylvania, US, 19104 Jun 29, 2022
Philadelphia, Pennsylvania, US, 19104 Jun 29, 2022
Service/Train Attendant - 90231089 - New Orleans, LA
Service/Train Attendant - 90231089 - New Orleans, LA New Orleans, Louisiana, US, 70113 Jun 29, 2022
New Orleans, Louisiana, US, 70113 Jun 29, 2022
Sr Engineer - 90339855 - Philadelphia
Sr Engineer - 90339855 - Philadelphia Philadelphia, Pennsylvania, US, 19104 Jun 29, 2022
Philadelphia, Pennsylvania, US, 19104 Jun 29, 2022
Associate Engineer - 90339853 - Philadelphia
Associate Engineer - 90339853 - Philadelphia Philadelphia, Pennsylvania, US, 19104 Jun 29, 2022
Philadelphia, Pennsylvania, US, 19104 Jun 29, 2022
Baggageman/Mail - 90114345 - Portland, OR
Baggageman/Mail - 90114345 - Portland, OR Portland, Oregon, US, 97209 Jun 29, 2022
Portland, Oregon, US, 97209 Jun 29, 2022
Sr Program Mgr - 90340126 - Washington
Sr Program Mgr - 90340126 - Washington Washington, District of Columbia, US, 20001 Jun 29, 2022
Washington, District of Columbia, US, 20001 Jun 29, 2022
Material Controls Manager - 90283737 - Los Angeles
Material Controls Manager - 90283737 - Los Angeles Los Angeles, California, US, 90021 Jun 29, 2022
Los Angeles, California, US, 90021 Jun 29, 2022
Program Mgr - 90340129 - Washington
Program Mgr - 90340129 - Washington Washington, District of Columbia, US, 20001 Jun 29, 2022
Washington, District of Columbia, US, 20001 Jun 29, 2022
OBS Train Attendant (Part-Time) - 90334935 - Charlotte, NC
OBS Train Attendant (Part-Time) - 90334935 - Charlotte, NC Charlotte, North Carolina, US, 28206 Jun 29, 2022
Charlotte, North Carolina, US, 28206 Jun 29, 2022
Principal Applicaton System Engineer - 90340506 - Washington
Principal Applicaton System Engineer - 90340506 - Washington Washington, District of Columbia, US, 20001 Jun 29, 2022
Washington, District of Columbia, US, 20001 Jun 29, 2022
Sr Principal Engineer-Mechanical Engineer-90340135 - Philadelphia
Sr Principal Engineer-Mechanical Engineer-90340135 - Philadelphia Philadelphia, Pennsylvania, US, 19104 Jun 29, 2022
Philadelphia, Pennsylvania, US, 19104 Jun 29, 2022
ExB Customer Service/PID Operator - 90332847 - Newark, NJ
ExB Customer Service/PID Operator - 90332847 - Newark, NJ Newark, New Jersey, US, 07102 Jun 29, 2022
Newark, New Jersey, US, 07102 Jun 29, 2022