Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

 
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Customer Service Representative - 90282419 - New Orleans
Customer Service Representative - 90282419 - New Orleans New Orleans, LA, US, 70113 Sep 7, 2021
New Orleans, LA, US, 70113 Sep 7, 2021
OBS TRAINEE-NEW YORK - 90259505 - New York
OBS TRAINEE-NEW YORK - 90259505 - New York New York, NY, US, 10001 Sep 7, 2021
New York, NY, US, 10001 Sep 7, 2021
OBS TRAINEE - 90258943 - Boston
OBS TRAINEE - 90258943 - Boston Boston, MA, US, 02110 Sep 7, 2021
Boston, MA, US, 02110 Sep 7, 2021
OBS TRAINEE-WASH DC - 90297614 - Washington
OBS TRAINEE-WASH DC - 90297614 - Washington Washington, DC, US, 20002 Sep 7, 2021
Washington, DC, US, 20002 Sep 7, 2021
OBS TRAINEE-WASH DC - 90259508 - Washington
OBS TRAINEE-WASH DC - 90259508 - Washington Washington, DC, US, 20002 Sep 7, 2021
Washington, DC, US, 20002 Sep 7, 2021
GEB Baggageman/CSR/Clerk - 90289782 - Portland
GEB Baggageman/CSR/Clerk - 90289782 - Portland Portland, OR, US, 97209 Sep 14, 2021
Portland, OR, US, 97209 Sep 14, 2021
MEI Customer Service Representative - 90297423 - Meridian
MEI Customer Service Representative - 90297423 - Meridian Meridian, MS, US, 39301 Sep 14, 2021
Meridian, MS, US, 39301 Sep 14, 2021
Customer Service Rep PT - 90275193 - Shelby
Customer Service Rep PT - 90275193 - Shelby Shelby, MT, US, 59474 Sep 14, 2021
Shelby, MT, US, 59474 Sep 14, 2021
Customer Service Representative - 90137426 - Pittsburgh
Customer Service Representative - 90137426 - Pittsburgh Pittsburgh, PA, US, 15222 Sep 14, 2021
Pittsburgh, PA, US, 15222 Sep 14, 2021
Extra Board Customer Service Rep - 90249427 - Pittsburgh
Extra Board Customer Service Rep - 90249427 - Pittsburgh Pittsburgh, PA, US, 15222 Sep 14, 2021
Pittsburgh, PA, US, 15222 Sep 14, 2021
Sr. Operations Specialist - 90000189 - Seattle
Sr. Operations Specialist - 90000189 - Seattle Seattle, WA, US, 98134 Sep 14, 2021
Seattle, WA, US, 98134 Sep 14, 2021
OBS TRAINEE (Lead Service Attendant) - 90264996 - Oakland
OBS TRAINEE (Lead Service Attendant) - 90264996 - Oakland Oakland, CA, US, 94607 Sep 16, 2021
Oakland, CA, US, 94607 Sep 16, 2021
OBS TRAINEE (Lead Service Attendant) - 90202344 - Boston Boston, MA, US, 02210 Sep 16, 2021
Customer Service Representative - 90265675 - Jackson
Customer Service Representative - 90265675 - Jackson Jackson, MS, US, 39201 Sep 16, 2021
Jackson, MS, US, 39201 Sep 16, 2021
Customer Service Representative - 90282419 - New Orleans
Customer Service Representative - 90282419 - New Orleans New Orleans, LA, US, 70113 Sep 17, 2021
New Orleans, LA, US, 70113 Sep 17, 2021
Customer Service Representative - 90008959 - Syracuse
Customer Service Representative - 90008959 - Syracuse Syracuse, NY, US, 13208 Sep 20, 2021
Syracuse, NY, US, 13208 Sep 20, 2021
Customer Service Representative - 90074507 - Chicago
Customer Service Representative - 90074507 - Chicago Chicago, IL, US, 60606 Sep 21, 2021
Chicago, IL, US, 60606 Sep 21, 2021
Customer Service Representative - 90277525 - Marshall
Customer Service Representative - 90277525 - Marshall Marshall, TX, US, 75670 Sep 21, 2021
Marshall, TX, US, 75670 Sep 21, 2021
OBS Chef Trainee - 90281709 - Seattle
OBS Chef Trainee - 90281709 - Seattle Seattle, WA, US, 98134 Sep 21, 2021
Seattle, WA, US, 98134 Sep 21, 2021
GEB CUSTOMER SERVICE REP - 90243637 - Stamford
GEB CUSTOMER SERVICE REP - 90243637 - Stamford Stamford, CT, US, 06902 Sep 21, 2021
Stamford, CT, US, 06902 Sep 21, 2021
Customer Service Rep (Agent FC) - 90171740 - Williston
Customer Service Rep (Agent FC) - 90171740 - Williston Williston, ND, US, 58801 Sep 22, 2021
Williston, ND, US, 58801 Sep 22, 2021
Customer Service Representative - 90256242 - Sacramento
Customer Service Representative - 90256242 - Sacramento Sacramento, CA, US, 95814 Sep 22, 2021
Sacramento, CA, US, 95814 Sep 22, 2021
GEB CUSTOMER SERVICE REP - 90246687 - San Diego
GEB CUSTOMER SERVICE REP - 90246687 - San Diego San Diego, CA, US, 92101 Sep 22, 2021
San Diego, CA, US, 92101 Sep 22, 2021
GEB CUSTOMER SERVICE REP - 90243511 - Birmingham
GEB CUSTOMER SERVICE REP - 90243511 - Birmingham Birmingham, AL, US, 35203 Sep 23, 2021
Birmingham, AL, US, 35203 Sep 23, 2021
Customer Service Representative - 90033435 - Denver
Customer Service Representative - 90033435 - Denver Denver, CO, US, 80202 Sep 23, 2021
Denver, CO, US, 80202 Sep 23, 2021