Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

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OBS Trainee (Train Attendant) - Chicago
OBS Trainee (Train Attendant) - Chicago Chicago, Illinois Sep 22, 2022
Chicago, Illinois Sep 22, 2022
Electrician Journeyman - 90106489 - Richmond
Electrician Journeyman - 90106489 - Richmond Richmond, US, 23228 Sep 20, 2022
Richmond, US, 23228 Sep 20, 2022
Customer Service Representative - 90125973 - Minneapolis-St Paul
Customer Service Representative - 90125973 - Minneapolis-St Paul Minneapolis-St Paul, Minnesota, US, 55101 Sep 19, 2022
Minneapolis-St Paul, Minnesota, US, 55101 Sep 19, 2022
OBS Trainee - Lead Service Attendant - New Orleans
OBS Trainee - Lead Service Attendant - New Orleans New Orleans, Louisiana Sep 17, 2022
New Orleans, Louisiana Sep 17, 2022
Customer Service Representative - 90340587 - Fargo
Customer Service Representative - 90340587 - Fargo Fargo, North Dakota, US, 58102 Sep 14, 2022
Fargo, North Dakota, US, 58102 Sep 14, 2022
Assignment Clerk - 90045810 - Miami
Assignment Clerk - 90045810 - Miami Miami, Florida, US, 33147 Sep 12, 2022
Miami, Florida, US, 33147 Sep 12, 2022
Customer Service Representative - 90053095 - Winter Park
Customer Service Representative - 90053095 - Winter Park Winter Park, Florida, US, 32789 Sep 10, 2022
Winter Park, Florida, US, 32789 Sep 10, 2022
OBS Trainee - Train Attendant - Seattle
OBS Trainee - Train Attendant - Seattle Seattle, Washington Sep 9, 2022
Seattle, Washington Sep 9, 2022
OBS Trainee - Lead Service Attendant - Seattle
OBS Trainee - Lead Service Attendant - Seattle Seattle, Washington Sep 8, 2022
Seattle, Washington Sep 8, 2022
OBS Trainee - Lead Service Attendant - Charlotte
OBS Trainee - Lead Service Attendant - Charlotte Charlotte, North Carolina Sep 8, 2022
Charlotte, North Carolina Sep 8, 2022
Customer Service Representative - 90332981 - Salt Lake City
Customer Service Representative - 90332981 - Salt Lake City Salt Lake City, Utah, US, 84101 Sep 7, 2022
Salt Lake City, Utah, US, 84101 Sep 7, 2022
Customer Service Representative - 90341848 - Raton
Customer Service Representative - 90341848 - Raton Raton, New Mexico, US, 87740 Sep 7, 2022
Raton, New Mexico, US, 87740 Sep 7, 2022
Customer Service Representative Agent FC - 90341843 - Raton
Customer Service Representative Agent FC - 90341843 - Raton Raton, New Mexico, US, 87740 Sep 7, 2022
Raton, New Mexico, US, 87740 Sep 7, 2022
GUARANTEED EXTRA BOARD (GEB) CUSTOMER SERVICE REPRESENTATIVE - 90243511 - Birmingham, AL Birmingham, Alabama, US, 35203 Sep 7, 2022
GEB CUSTOMER SERVICE REP - 90246801 - Jacksonville
GEB CUSTOMER SERVICE REP - 90246801 - Jacksonville Jacksonville, Florida, US, 32209 Sep 7, 2022
Jacksonville, Florida, US, 32209 Sep 7, 2022
Customer Service Rep - 90071402 - Stockton
Customer Service Rep - 90071402 - Stockton Stockton, California, US, 95203 Sep 2, 2022
Stockton, California, US, 95203 Sep 2, 2022
GEB Customer Service Rep - 90261347 - Tacoma
GEB Customer Service Rep - 90261347 - Tacoma Tacoma, Washington, US, 98421 Sep 1, 2022
Tacoma, Washington, US, 98421 Sep 1, 2022
Baggageman/Mail - 90105042 - Seattle
Baggageman/Mail - 90105042 - Seattle Seattle, Washington, US, 98104 Aug 31, 2022
Seattle, Washington, US, 98104 Aug 31, 2022
Customer Service Representative - 90033083 - Salinas
Customer Service Representative - 90033083 - Salinas Salinas, California, US, 93901 Aug 30, 2022
Salinas, California, US, 93901 Aug 30, 2022