Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

 
Search results for "". Page 1 of 2, Results 1 to 25
Title Location Date Sort descending
Reset
GEB CUSTOMER SERVICE REP - 90243511 - Birmingham
GEB CUSTOMER SERVICE REP - 90243511 - Birmingham Birmingham, AL, US, 35203 Oct 22, 2021
Birmingham, AL, US, 35203 Oct 22, 2021
Customer Service Representative - 90033435 - Denver
Customer Service Representative - 90033435 - Denver Denver, CO, US, 80202 Oct 22, 2021
Denver, CO, US, 80202 Oct 22, 2021
OBS TRAINEE -Chef - 90266218 - Chicago
OBS TRAINEE -Chef - 90266218 - Chicago Chicago, IL, US, 60607 Oct 22, 2021
Chicago, IL, US, 60607 Oct 22, 2021
OBS TRAINEE - Train Attendant -90265414 - Oakland
OBS TRAINEE - Train Attendant -90265414 - Oakland Oakland, CA, US, 94607 Oct 22, 2021
Oakland, CA, US, 94607 Oct 22, 2021
Customer Service Representative - 90256242 - Sacramento
Customer Service Representative - 90256242 - Sacramento Sacramento, CA, US, 95814 Oct 21, 2021
Sacramento, CA, US, 95814 Oct 21, 2021
GEB CUSTOMER SERVICE REP - 90246687 - San Diego
GEB CUSTOMER SERVICE REP - 90246687 - San Diego San Diego, CA, US, 92101 Oct 21, 2021
San Diego, CA, US, 92101 Oct 21, 2021
Customer Service Rep (Agent FC) - 90171740 - Williston
Customer Service Rep (Agent FC) - 90171740 - Williston Williston, ND, US, 58801 Oct 21, 2021
Williston, ND, US, 58801 Oct 21, 2021
Customer Service Representative - 90027320 - Flagstaff
Customer Service Representative - 90027320 - Flagstaff Flagstaff, AZ, US, 86001 Oct 21, 2021
Flagstaff, AZ, US, 86001 Oct 21, 2021
Customer Service Rep (CSR) - 90277781 - Garden City
Customer Service Rep (CSR) - 90277781 - Garden City Garden City, KS, US, 67846 Oct 21, 2021
Garden City, KS, US, 67846 Oct 21, 2021
Customer Service Representative - 90074985 - Chicago
Customer Service Representative - 90074985 - Chicago Chicago, IL, US, 60606 Oct 20, 2021
Chicago, IL, US, 60606 Oct 20, 2021
OBS Chef Trainee - 90281709 - Seattle
OBS Chef Trainee - 90281709 - Seattle Seattle, WA, US, 98134 Oct 20, 2021
Seattle, WA, US, 98134 Oct 20, 2021
Baggageman/Mail - 90210739 - Washington
Baggageman/Mail - 90210739 - Washington Washington, DC, US, 20002 Oct 19, 2021
Washington, DC, US, 20002 Oct 19, 2021
Customer Service Representative - 90008959 - Syracuse
Customer Service Representative - 90008959 - Syracuse Syracuse, NY, US, 13208 Oct 19, 2021
Syracuse, NY, US, 13208 Oct 19, 2021
Customer Service Representative - 90214186 - West Palm Beach
Customer Service Representative - 90214186 - West Palm Beach West Palm Beach, FL, US, 33401 Oct 17, 2021
West Palm Beach, FL, US, 33401 Oct 17, 2021
OBS TRAINEE (Lead Service Attendant) - 90202344 - Boston Boston, MA, US, 02210 Oct 15, 2021
OBS TRAINEE (Lead Service Attendant) - 90264996 - Oakland
OBS TRAINEE (Lead Service Attendant) - 90264996 - Oakland Oakland, CA, US, 94607 Oct 15, 2021
Oakland, CA, US, 94607 Oct 15, 2021
Customer Service Representative - 90033083 - Salinas
Customer Service Representative - 90033083 - Salinas Salinas, CA, US, 93901 Oct 14, 2021
Salinas, CA, US, 93901 Oct 14, 2021
OBS TRAINEE -Lead Service Attendant- 90267846 - New Orleans
OBS TRAINEE -Lead Service Attendant- 90267846 - New Orleans New Orleans, LA, US, 70113 Oct 12, 2021
New Orleans, LA, US, 70113 Oct 12, 2021
OBS TRAINEE - Food Specialist - 90266215 - Chicago
OBS TRAINEE - Food Specialist - 90266215 - Chicago Chicago, IL, US, 60607 Oct 12, 2021
Chicago, IL, US, 60607 Oct 12, 2021
OBS TRAINEE - Lead Service Attendant- 90266216 - Chicago
OBS TRAINEE - Lead Service Attendant- 90266216 - Chicago Chicago, IL, US, 60607 Oct 12, 2021
Chicago, IL, US, 60607 Oct 12, 2021
OBS TRAINEE (Train Attendant)- 90266424 - Los Angeles
OBS TRAINEE (Train Attendant)- 90266424 - Los Angeles Los Angeles, CA, US, 90012 Oct 12, 2021
Los Angeles, CA, US, 90012 Oct 12, 2021
GEB CUSTOMER SERVICE REP - 90246675 - Albuquerque
GEB CUSTOMER SERVICE REP - 90246675 - Albuquerque Albuquerque, NM, US, 87102 Oct 12, 2021
Albuquerque, NM, US, 87102 Oct 12, 2021
OBS TRAINEE - Food Specialist- 90266798 - Seattle
OBS TRAINEE - Food Specialist- 90266798 - Seattle Seattle, WA, US, 98134 Oct 12, 2021
Seattle, WA, US, 98134 Oct 12, 2021
OBS TRAINEE - Chef -90266799 - Seattle
OBS TRAINEE - Chef -90266799 - Seattle Seattle, WA, US, 98134 Oct 12, 2021
Seattle, WA, US, 98134 Oct 12, 2021
Customer Service Representative - 90298968 - La Junta
Customer Service Representative - 90298968 - La Junta La Junta, CO, US, 81050 Oct 12, 2021
La Junta, CO, US, 81050 Oct 12, 2021