Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

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Baggageman/Mail - 90105042 - Seattle
Baggageman/Mail - 90105042 - Seattle Seattle, Washington, US, 98104 May 19, 2022
Seattle, Washington, US, 98104 May 19, 2022
Customer Service Rep (CSR) - 90277781 - Garden City
Customer Service Rep (CSR) - 90277781 - Garden City Garden City, Kansas, US, 67846 Apr 30, 2022
Garden City, Kansas, US, 67846 Apr 30, 2022
Customer Service Representative - 90020769 - Springfield, IL
Customer Service Representative - 90020769 - Springfield, IL Springfield, Illinois, US, 62701-1106 May 26, 2022
Springfield, Illinois, US, 62701-1106 May 26, 2022
Customer Service Representative - 90023451 - Hudson
Customer Service Representative - 90023451 - Hudson Hudson, New York, US, 12534 May 17, 2022
Hudson, New York, US, 12534 May 17, 2022
Customer Service Representative - 90027320 - Flagstaff
Customer Service Representative - 90027320 - Flagstaff Flagstaff, Arizona, US, 86001 Apr 30, 2022
Flagstaff, Arizona, US, 86001 Apr 30, 2022
Customer Service Representative - 90033083 - Salinas
Customer Service Representative - 90033083 - Salinas Salinas, CA, US, 93901 May 6, 2022
Salinas, CA, US, 93901 May 6, 2022
Customer Service Representative - 90053095 - Winter Park
Customer Service Representative - 90053095 - Winter Park Winter Park, Florida, US, 32789 May 17, 2022
Winter Park, Florida, US, 32789 May 17, 2022
Customer Service Representative - 90073672 - Fresno
Customer Service Representative - 90073672 - Fresno Fresno, California, US, 93721 May 23, 2022
Fresno, California, US, 93721 May 23, 2022
Customer Service Representative - 90137426 - Pittsburgh
Customer Service Representative - 90137426 - Pittsburgh Pittsburgh, Pennsylvania, US, 15222 May 25, 2022
Pittsburgh, Pennsylvania, US, 15222 May 25, 2022
Customer Service Representative - 90139117 - Charlottesville, VA
Customer Service Representative - 90139117 - Charlottesville, VA Charlottesville, Virginia, US, 22901 May 26, 2022
Charlottesville, Virginia, US, 22901 May 26, 2022
Customer Service Representative - 90223788 - New Orleans
Customer Service Representative - 90223788 - New Orleans New Orleans, Louisiana, US, 70113 May 20, 2022
New Orleans, Louisiana, US, 70113 May 20, 2022
Customer Service Representative - 90267976 - Savannah
Customer Service Representative - 90267976 - Savannah Savannah, Georgia, US, 31415 May 23, 2022
Savannah, Georgia, US, 31415 May 23, 2022
Customer Service Representative - 90275199 - Havre, MT
Customer Service Representative - 90275199 - Havre, MT Havre, Montana, US, 59501 May 26, 2022
Havre, Montana, US, 59501 May 26, 2022
Customer Service Representative - 90298968 - La Junta
Customer Service Representative - 90298968 - La Junta La Junta, Colorado, US, 81050 May 1, 2022
La Junta, Colorado, US, 81050 May 1, 2022
Customer Service Representative - Reno, NV
Customer Service Representative - Reno, NV Reno, Nevada May 19, 2022
Reno, Nevada May 19, 2022
Electrician Journeyman - 90106489 - Richmond
Electrician Journeyman - 90106489 - Richmond Richmond, US, 23228 May 27, 2022
Richmond, US, 23228 May 27, 2022
GEB CUSTOMER SERVICE REP - 90243510 - Bakersfield
GEB CUSTOMER SERVICE REP - 90243510 - Bakersfield Bakersfield, California, US, 93301 May 20, 2022
Bakersfield, California, US, 93301 May 20, 2022
GEB CUSTOMER SERVICE REP - 90246826 - Rensselaer
GEB CUSTOMER SERVICE REP - 90246826 - Rensselaer Rensselaer, New York, US, 12144 May 24, 2022
Rensselaer, New York, US, 12144 May 24, 2022
GEB CUSTOMER SERVICE REP - 90268739 - Fresno
GEB CUSTOMER SERVICE REP - 90268739 - Fresno Fresno, California, US, 93721 May 23, 2022
Fresno, California, US, 93721 May 23, 2022
GEB Customer Service Rep - 90335665 - Stockton
GEB Customer Service Rep - 90335665 - Stockton Stockton, California, US, 95203 May 20, 2022
Stockton, California, US, 95203 May 20, 2022
Guaranteed Extra Board Baggage/Customer Service/Clerk - 90184839 - Portland Portland, Oregon, US, 97209 May 9, 2022
Guaranteed Extra Board Customer Service Representative - 90243511 - Birmingham, AL Birmingham, Alabama, US, 35203 May 23, 2022
Guaranteed Extra Board Customer Service Representative - 90302190 - Miami, FL Miami, Florida, US, 33147 May 18, 2022
OBS Trainee (Train Attendant) - Chicago
OBS Trainee (Train Attendant) - Chicago Chicago, Illinois Apr 30, 2022
Chicago, Illinois Apr 30, 2022
OBS Trainee (Train Attendant) - Los Angeles
OBS Trainee (Train Attendant) - Los Angeles Los Angeles, California May 9, 2022
Los Angeles, California May 9, 2022