Customer Service

Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

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On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

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Train Attendant - OBS Trainee - Los Angeles
Train Attendant - OBS Trainee - Los Angeles Los Angeles, California, US Oct 31, 2024
Los Angeles, California, US Oct 31, 2024
OBS Trainee Train Attendant - 90349648 - Washington
OBS Trainee Train Attendant - 90349648 - Washington Washington, DC, US, 20002 Oct 11, 2024
Washington, DC, US, 20002 Oct 11, 2024
OBS Cleaning Manager - 90383663 - New Orleans
OBS Cleaning Manager - 90383663 - New Orleans New Orleans, LA, US, 70125 Oct 16, 2024
New Orleans, LA, US, 70125 Oct 16, 2024
OBS Cleaning Manager - 90383657 - Miami
OBS Cleaning Manager - 90383657 - Miami Miami, FL, US, 33147 Oct 16, 2024
Miami, FL, US, 33147 Oct 16, 2024
Lead Service Attendant - 90349635 - Washington
Lead Service Attendant - 90349635 - Washington Washington, DC, US, 20002 Oct 11, 2024
Washington, DC, US, 20002 Oct 11, 2024
GEB CUSTOMER SERVICE REP - 90246883 - Ann Arbor
GEB CUSTOMER SERVICE REP - 90246883 - Ann Arbor Ann Arbor, MI, US, 48104 Sep 11, 2024
Ann Arbor, MI, US, 48104 Sep 11, 2024
Customer Service Representative - 90050677 - Charlottesville, VA
Customer Service Representative - 90050677 - Charlottesville, VA Charlottesville, VA, US, 22901 Oct 28, 2024
Charlottesville, VA, US, 22901 Oct 28, 2024