Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

Search results for "". Page 1 of 1, Results 1 to 14 of 14
Title Location Date Sort ascending
Reset
Lead Service Attendant - 90340736 - Seattle
Lead Service Attendant - 90340736 - Seattle Seattle, WA, US, 98134 Nov 4, 2023
Seattle, WA, US, 98134 Nov 4, 2023
Customer Service Representative - 90056828 - Longview
Customer Service Representative - 90056828 - Longview Longview, TX, US, 75602 Nov 15, 2023
Longview, TX, US, 75602 Nov 15, 2023
LD TICKET/ACCTNG CLERK - 90246814 - Washington
LD TICKET/ACCTNG CLERK - 90246814 - Washington Washington, DC, US, 20002 Nov 17, 2023
Washington, DC, US, 20002 Nov 17, 2023
Chef/Line Cook - 90342852 - Los Angeles
Chef/Line Cook - 90342852 - Los Angeles Los Angeles, CA, US, 90012 Nov 17, 2023
Los Angeles, CA, US, 90012 Nov 17, 2023
OBS Trainee - 90342607 - Los Angeles
OBS Trainee - 90342607 - Los Angeles Los Angeles, CA, US, 90012 Nov 17, 2023
Los Angeles, CA, US, 90012 Nov 17, 2023
OBS Trainee - 90342985 - Oakland
OBS Trainee - 90342985 - Oakland Oakland, CA, US, 94607 Nov 17, 2023
Oakland, CA, US, 94607 Nov 17, 2023
Lead Business Analyst - 90169380 - Washington
Lead Business Analyst - 90169380 - Washington Washington, DC, US, 20002 Nov 26, 2023
Washington, DC, US, 20002 Nov 26, 2023
Customer Service Representative - 90006294 - Rochester
Customer Service Representative - 90006294 - Rochester Rochester, NY, US, 14605 Nov 27, 2023
Rochester, NY, US, 14605 Nov 27, 2023
OBS TRAINEE - 90348558 - Boston
OBS TRAINEE - 90348558 - Boston Boston, MA, US, 02110 Nov 28, 2023
Boston, MA, US, 02110 Nov 28, 2023
GEB Customer Service Representative - 90289784 - Eugene
GEB Customer Service Representative - 90289784 - Eugene Eugene, OR, US, 97401 Nov 30, 2023
Eugene, OR, US, 97401 Nov 30, 2023
Crew Management Representative 2 - 90035710 - Wilmington, DE
Crew Management Representative 2 - 90035710 - Wilmington, DE Wilmington, DE, US, 19801 Dec 1, 2023
Wilmington, DE, US, 19801 Dec 1, 2023
Crew Management Representative 1 - 90370328 - Wilmington, DE
Crew Management Representative 1 - 90370328 - Wilmington, DE Wilmington, DE, US, 19801 Dec 1, 2023
Wilmington, DE, US, 19801 Dec 1, 2023
Lead System Safety Specialist - 90212534 - Washington
Lead System Safety Specialist - 90212534 - Washington Washington, DC, US, 20002 Dec 1, 2023
Washington, DC, US, 20002 Dec 1, 2023
GEB Baggageman/CSR/Clerk - 90362466 - Portland
GEB Baggageman/CSR/Clerk - 90362466 - Portland Portland, OR, US, 97209 Dec 1, 2023
Portland, OR, US, 97209 Dec 1, 2023