Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

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Customer Service Representative - 90069851 - Ann Arbor
Customer Service Representative - 90069851 - Ann Arbor Ann Arbor, Michigan, US, 48104 Jun 7, 2022
Ann Arbor, Michigan, US, 48104 Jun 7, 2022
OBS Trainee (Train Attendant) - Los Angeles
OBS Trainee (Train Attendant) - Los Angeles Los Angeles, California Jun 7, 2022
Los Angeles, California Jun 7, 2022
Assignment Clerk - 90058740 - Chicago, IL
Assignment Clerk - 90058740 - Chicago, IL Chicago, Illinois, US, 60606 Jun 8, 2022
Chicago, Illinois, US, 60606 Jun 8, 2022
Mgr Workforce Planning - 90335628 - Wilmington
Mgr Workforce Planning - 90335628 - Wilmington Wilmington, Delaware, US, 19801 Jun 10, 2022
Wilmington, Delaware, US, 19801 Jun 10, 2022
OBS Trainee - Lead Service Attendant - Charlotte
OBS Trainee - Lead Service Attendant - Charlotte Charlotte, North Carolina Jun 13, 2022
Charlotte, North Carolina Jun 13, 2022
OBS Trainee - Lead Service Attendant - Seattle
OBS Trainee - Lead Service Attendant - Seattle Seattle, Washington Jun 13, 2022
Seattle, Washington Jun 13, 2022
OBS Trainee - Train Attendant - Seattle
OBS Trainee - Train Attendant - Seattle Seattle, Washington Jun 14, 2022
Seattle, Washington Jun 14, 2022
Baggageman/Mail - 90105042 - Seattle
Baggageman/Mail - 90105042 - Seattle Seattle, Washington, US, 98104 Jun 17, 2022
Seattle, Washington, US, 98104 Jun 17, 2022
7.6.22 Seattle - Lead Service Attendants, Chefs, and Food Specialists Hiring Event Seattle, Washington Jun 21, 2022
On Board Services - Train Attendant - Lorton (Auto Train) Lorton, Virginia Jun 23, 2022
Customer Service Representative - 90073190 - Bakersfield
Customer Service Representative - 90073190 - Bakersfield Bakersfield, California, US, 93301 Jun 24, 2022
Bakersfield, California, US, 93301 Jun 24, 2022
Customer Service Representative - 90125973 - Minneapolis-St Paul
Customer Service Representative - 90125973 - Minneapolis-St Paul Minneapolis-St Paul, Minnesota, US, 55101 Jun 24, 2022
Minneapolis-St Paul, Minnesota, US, 55101 Jun 24, 2022
GEB CUSTOMER SERVICE REP - 90243510 - Bakersfield
GEB CUSTOMER SERVICE REP - 90243510 - Bakersfield Bakersfield, California, US, 93301 Jun 24, 2022
Bakersfield, California, US, 93301 Jun 24, 2022
7.7.22 Miami Mechanical and On Board Services (OBS) Hiring Event Miami, Florida Jun 25, 2022
Electrician Journeyman - 90106489 - Richmond
Electrician Journeyman - 90106489 - Richmond Richmond, US, 23228 Jun 25, 2022
Richmond, US, 23228 Jun 25, 2022
OBS Trainee (Train Attendant) - Chicago
OBS Trainee (Train Attendant) - Chicago Chicago, Illinois Jun 27, 2022
Chicago, Illinois Jun 27, 2022
Customer Service Representative - PT - 90268970 - Cincinnati
Customer Service Representative - PT - 90268970 - Cincinnati Cincinnati, Ohio, US, 45203 Jun 28, 2022
Cincinnati, Ohio, US, 45203 Jun 28, 2022
Customer Service Representative - 90102781 - South Bend
Customer Service Representative - 90102781 - South Bend South Bend, Indiana, US, 46628 Jun 28, 2022
South Bend, Indiana, US, 46628 Jun 28, 2022
OBS Train Attendant (Part-Time) - 90334935 - Charlotte, NC
OBS Train Attendant (Part-Time) - 90334935 - Charlotte, NC Charlotte, North Carolina, US, 28206 Jun 29, 2022
Charlotte, North Carolina, US, 28206 Jun 29, 2022
Customer Service Representative - 90033083 - Salinas
Customer Service Representative - 90033083 - Salinas Salinas, California, US, 93901 Jul 3, 2022
Salinas, California, US, 93901 Jul 3, 2022