Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

Search results for "". Page 1 of 1, Results 1 to 16 of 16
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Customer Service Representative - 90037439 - Tucson
Customer Service Representative - 90037439 - Tucson Tucson, Arizona, US, 85701 Feb 3, 2023
Tucson, Arizona, US, 85701 Feb 3, 2023
NEW HIRES - 90342990 - Oakland
NEW HIRES - 90342990 - Oakland Oakland, California, US, 94607 Feb 3, 2023
Oakland, California, US, 94607 Feb 3, 2023
Customer Service Represen - 90345124 - Salt Lake City
Customer Service Represen - 90345124 - Salt Lake City Salt Lake City, Utah, US, 84101 Feb 3, 2023
Salt Lake City, Utah, US, 84101 Feb 3, 2023
Customer Service Representative GEB - 90286498 - Flagstaff
Customer Service Representative GEB - 90286498 - Flagstaff Flagstaff, Arizona, US, 86001 Feb 3, 2023
Flagstaff, Arizona, US, 86001 Feb 3, 2023
Train Attendent - Seattle
Train Attendent - Seattle Seattle, Washington, US, 98134 Feb 3, 2023
Seattle, Washington, US, 98134 Feb 3, 2023
Customer Service Representative - 90056554 - Denver, CO
Customer Service Representative - 90056554 - Denver, CO Denver, Colorado, US, 80202 Jan 31, 2023
Denver, Colorado, US, 80202 Jan 31, 2023
OBS Trainee - Lead Service Attendant - Washington
OBS Trainee - Lead Service Attendant - Washington Washington, District of Columbia Jan 31, 2023
Washington, District of Columbia Jan 31, 2023
Customer Service Representative - 90069447 - Denver, CO
Customer Service Representative - 90069447 - Denver, CO Denver, Colorado, US, 80202 Jan 31, 2023
Denver, Colorado, US, 80202 Jan 31, 2023
OBS Trainee - Train Attendants - 90334570 - Miami, FL
OBS Trainee - Train Attendants - 90334570 - Miami, FL Miami, Florida, US, 33147 Jan 31, 2023
Miami, Florida, US, 33147 Jan 31, 2023
EXB FOOD SPECIALIST - 90273587 - Seattle, WA
EXB FOOD SPECIALIST - 90273587 - Seattle, WA Seattle, Washington, US, 98134 Jan 30, 2023
Seattle, Washington, US, 98134 Jan 30, 2023
Lead Food & Beverage Ops Specialist - 90001281 - Washington
Lead Food & Beverage Ops Specialist - 90001281 - Washington Washington, District of Columbia, US, 20018 Jan 23, 2023
Washington, District of Columbia, US, 20018 Jan 23, 2023
Assignment Clerk - 90101252 - New York
Assignment Clerk - 90101252 - New York New York, New York, US, 10001 Jan 20, 2023
New York, New York, US, 10001 Jan 20, 2023
LEAD SERVICE ATTENDANT- 90341884 - Boston
LEAD SERVICE ATTENDANT- 90341884 - Boston Boston, Massachusetts, US, 02110 Jan 18, 2023
Boston, Massachusetts, US, 02110 Jan 18, 2023
Sr Customer Experience Mgr LDSL - 90352621 - Washington
Sr Customer Experience Mgr LDSL - 90352621 - Washington Washington, District of Columbia, US, 20001 Jan 13, 2023
Washington, District of Columbia, US, 20001 Jan 13, 2023
Auto Train Attendants - 90342865 - Lorton, VA
Auto Train Attendants - 90342865 - Lorton, VA Lorton, Virginia, US, 22079 Jan 10, 2023
Lorton, Virginia, US, 22079 Jan 10, 2023
Customer Service Representative - 90340587 - Fargo
Customer Service Representative - 90340587 - Fargo Milwaukee, North Dakota, US, 53203 Jan 8, 2023
Milwaukee, North Dakota, US, 53203 Jan 8, 2023