Customer Service

Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

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Search results for "". Page 1 of 1, Results 1 to 25 of 25
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AVP Major Programs - Hudson Tunnel Prg - 90376462 - New York New York, NY, US, 10001 Jun 19, 2024
Reservation Sales Agent (Voice) - Philadelphia, PA
Reservation Sales Agent (Voice) - Philadelphia, PA Philadelphia, Pennsylvania, 19116 Jun 19, 2024
Philadelphia, Pennsylvania, 19116 Jun 19, 2024
Road Foreman I - 90033977 - Battle Creek
Road Foreman I - 90033977 - Battle Creek Battle Creek, MI, US, 49017 Jun 18, 2024
Battle Creek, MI, US, 49017 Jun 18, 2024
Machinist Journeyman - 90344863 - Sanford
Machinist Journeyman - 90344863 - Sanford Sanford, FL, US, 32771 Jun 18, 2024
Sanford, FL, US, 32771 Jun 18, 2024
Helper - New Hire - 90379224 - Perryville, MD
Helper - New Hire - 90379224 - Perryville, MD Perryville, MD, US, 21903 Jun 18, 2024
Perryville, MD, US, 21903 Jun 18, 2024
Asst Superintendent Mechanical - 90001721 - Washington
Asst Superintendent Mechanical - 90001721 - Washington Washington, DC, US, 20018 Jun 18, 2024
Washington, DC, US, 20018 Jun 18, 2024
Helper - New Hire - 90379334 - Philadelphia, PA
Helper - New Hire - 90379334 - Philadelphia, PA Philadelphia, PA, US, 19104 Jun 18, 2024
Philadelphia, PA, US, 19104 Jun 18, 2024
Helper - New Hire - 90379339 - Downington/Downingtown, PA
Helper - New Hire - 90379339 - Downington/Downingtown, PA Downington, PA, US, 19335 Jun 18, 2024
Downington, PA, US, 19335 Jun 18, 2024
Lineman Trainee - 90379353 - Linden, NJ
Lineman Trainee - 90379353 - Linden, NJ Linden, NJ, US, 07036 Jun 17, 2024
Linden, NJ, US, 07036 Jun 17, 2024
Machinist - 90350558 - Philadelphia, PA
Machinist - 90350558 - Philadelphia, PA Philadelphia, PA, US, 19104 Jun 17, 2024
Philadelphia, PA, US, 19104 Jun 17, 2024
Secretary - 90379352 - New Orleans, LA
Secretary - 90379352 - New Orleans, LA New Orleans, LA, US, 70125 Jun 17, 2024
New Orleans, LA, US, 70125 Jun 17, 2024
Director Architecture, Enterprise Digital Infrastructure - 90373051 - US Jun 16, 2024
Police Officer - Seattle
Police Officer - Seattle Seattle, Washington, US, 98134 Jun 14, 2024
Seattle, Washington, US, 98134 Jun 14, 2024
Police Officer - Portland
Police Officer - Portland Portland, Oregon, US, 97209 Jun 14, 2024
Portland, Oregon, US, 97209 Jun 14, 2024
Road Mechanic - 90365515 - Groton, CT
Road Mechanic - 90365515 - Groton, CT Groton, CT, US, 06340 Jun 13, 2024
Groton, CT, US, 06340 Jun 13, 2024
Director of Services and Standards - 90377728 - Washington (Hybrid) Washington, DC, US, 20001 Jun 13, 2024
Baggageman/Mail - 90378990 - Harrisburg
Baggageman/Mail - 90378990 - Harrisburg Harrisburg, PA, US, 17101 Jun 13, 2024
Harrisburg, PA, US, 17101 Jun 13, 2024
Sr Field Electrical Engineer - 90069400 - Boston
Sr Field Electrical Engineer - 90069400 - Boston Boston, MA, US, 02110 Jun 13, 2024
Boston, MA, US, 02110 Jun 13, 2024
Lineman Trainee - 90379197 - New York, NY
Lineman Trainee - 90379197 - New York, NY New York, NY, US, 10001 Jun 13, 2024
New York, NY, US, 10001 Jun 13, 2024
Lineman Trainee - 90376151 - Long Island City
Lineman Trainee - 90376151 - Long Island City Long Island City, NY, US, 11101 Jun 13, 2024
Long Island City, NY, US, 11101 Jun 13, 2024
Power Director (Trainee) - 90379179 - Wilmington, DE
Power Director (Trainee) - 90379179 - Wilmington, DE Wilmington, DE, US, 19801 Jun 13, 2024
Wilmington, DE, US, 19801 Jun 13, 2024
Lineman Trainee - 90379185 - Hamilton/Monmouth Jct., NJ
Lineman Trainee - 90379185 - Hamilton/Monmouth Jct., NJ Monmouth Jct., NJ, US, 08852 Jun 13, 2024
Monmouth Jct., NJ, US, 08852 Jun 13, 2024
Project Dir - Seattle - 90377684
Project Dir - Seattle - 90377684 Seattle, WA, US, 98134 Jun 12, 2024
Seattle, WA, US, 98134 Jun 12, 2024
Capital Construction Managers
Capital Construction Managers Washington, District of Columbia, 19104 Jun 12, 2024
Washington, District of Columbia, 19104 Jun 12, 2024
M/W Repairman (New Hire) - 90371921 - Wilmington
M/W Repairman (New Hire) - 90371921 - Wilmington Wilmington, DE, US, 19802 Jun 12, 2024
Wilmington, DE, US, 19802 Jun 12, 2024