Customer Service Jobs

Customer service employees at Amtrak are responsible for creating a welcoming atmosphere for our passengers that results in exceeding our customers’ expectations. Amtrak employs customer service professionals in various roles and locations, from stations and aboard trains to our call and operations centers. Whether you’re dealing with customers face to face as a train attendant, or answering their questions on Twitter as part of our social care team, your role is integral to Amtrak’s success as the only intercity passenger rail operator in the United States.

On Board Services (OBS) employees work aboard Amtrak trains, ensuring customers have a safe, comfortable, and pleasant journey with first-class amenities. Amtrak is a 24 hour, 7 days a week operation, and OBS employees often ride a train along its entire journey - ranging from a few hours to two days in length, depending on the route. This will include working nights, weekends and holidays. OBS roles are both unique and challenging, but if you like to be on the move and want a job that is far from cookie-cutter, this might be the role for you.

Station Services employees work at Amtrak stations and are responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform. Depending on the size of the station you work, you may be required to contribute to any and all of the duties related to the station’s passengers and upkeep – including ticket sales, assisting customers while boarding and detraining, baggage handling, clean up, and more.

If you have superior interpersonal skills, the ability to communicate clearly and effectively, and can provide an overall outstanding customer service experience for all of our customers, we want you on our team!

Search Customer Service jobs at Amtrak:

On Board Services at Amtrak

Meet Deborah, a Lead Service Attendant, and Rodney, a Coach Attendant as they briefly speak about what they do onboard Amtrak trains as a member of our On Board Services team.

Search results for "". Page 1 of 1, Results 1 to 17 of 17
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GEB CUSTOMER SERVICE REP - 90246800 - Whitefish
GEB CUSTOMER SERVICE REP - 90246800 - Whitefish Whitefish, Montana, US, 59937 Mar 23, 2023
Whitefish, Montana, US, 59937 Mar 23, 2023
GEB CUSTOMER SERVICE REP - 90246813 - Syracuse
GEB CUSTOMER SERVICE REP - 90246813 - Syracuse Syracuse, New York, US, 13208 Mar 15, 2023
Syracuse, New York, US, 13208 Mar 15, 2023
Train Attendant - 90349477 - Seattle
Train Attendant - 90349477 - Seattle Seattle, Washington, US, 98134 Mar 9, 2023
Seattle, Washington, US, 98134 Mar 9, 2023
Train Attendant - 90349448 - Seattle, WA
Train Attendant - 90349448 - Seattle, WA Seattle, Washington, US, 98134 Mar 8, 2023
Seattle, Washington, US, 98134 Mar 8, 2023
Train Attendent - Seattle
Train Attendent - Seattle Seattle, Washington, US, 98134 Mar 4, 2023
Seattle, Washington, US, 98134 Mar 4, 2023
Train Attendant - 90349470 - Seattle, WA
Train Attendant - 90349470 - Seattle, WA Seattle, Washington, US, 98134 Mar 28, 2023
Seattle, Washington, US, 98134 Mar 28, 2023
Customer Service Representative - 90345106 - Santa Barbara, CA
Customer Service Representative - 90345106 - Santa Barbara, CA Santa Barbara, California, US, 93101 Mar 26, 2023
Santa Barbara, California, US, 93101 Mar 26, 2023
GEB Baggageman/CSR/Clerk - 90289782 - Portland
GEB Baggageman/CSR/Clerk - 90289782 - Portland Portland, Oregon, US, 97209 Mar 10, 2023
Portland, Oregon, US, 97209 Mar 10, 2023
GEB Bag/CSR/Clerk - 90184840 - Portland
GEB Bag/CSR/Clerk - 90184840 - Portland Portland, Oregon, US, 97209 Feb 28, 2023
Portland, Oregon, US, 97209 Feb 28, 2023
Lead Service Attendant - Oakland
Lead Service Attendant - Oakland Oakland, California, US, 94607 Mar 10, 2023
Oakland, California, US, 94607 Mar 10, 2023
Lead Service Attendant (LSA) - 90342990 - Oakland, CA
Lead Service Attendant (LSA) - 90342990 - Oakland, CA Oakland, California, US, 94607 Mar 4, 2023
Oakland, California, US, 94607 Mar 4, 2023
OBS Trainee - Service/Train Attendant - New Orleans
OBS Trainee - Service/Train Attendant - New Orleans New Orleans, Louisiana, US Mar 16, 2023
New Orleans, Louisiana, US Mar 16, 2023
Customer Service Representative GEB - 90286498 - Flagstaff
Customer Service Representative GEB - 90286498 - Flagstaff Flagstaff, Arizona, US, 86001 Mar 4, 2023
Flagstaff, Arizona, US, 86001 Mar 4, 2023
NEW HIRES - 90348599 - Chicago
NEW HIRES - 90348599 - Chicago Chicago, Illinois, US, 60607 Mar 24, 2023
Chicago, Illinois, US, 60607 Mar 24, 2023
Train Attendant - 90342804 - Charlotte
Train Attendant - 90342804 - Charlotte Charlotte, North Carolina, US, 28206 Mar 1, 2023
Charlotte, North Carolina, US, 28206 Mar 1, 2023
Train Attendant - 90264549 - Boston, MA
Train Attendant - 90264549 - Boston, MA Boston, Massachusetts, US, 02110 Mar 22, 2023
Boston, Massachusetts, US, 02110 Mar 22, 2023
Lead Service Attendant - 90348557 - Boston, MA
Lead Service Attendant - 90348557 - Boston, MA Boston, Massachusetts, US, 02110 Mar 3, 2023
Boston, Massachusetts, US, 02110 Mar 3, 2023