Lead Employment Investigation Specialist - 90409114 - Chicago
Chicago, IL, US, 60606
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
The Lead Employment Investigations Specialist leads the most complex and sensitive workplace investigations and sets a high standard for timely, thorough, and fair case handling. This role ensures every investigation is managed with a strong objectivity and in full alignment with company policies, investigation standards, and the organization's expectation for consistent and compliant case handling. The Lead Employment Investigations Specialist is responsible for managing cases within an assigned territory and will travel across the region to conduct on-site investigations while providing guidance to local managers/leaders and mentoring other investigators as needed.
Essential Functions
- Independently leads thorough, impartial, and timely investigations into complex and sensitive internal disputes, using best practice investigatory procedures, and maintaining thorough records.
- Prepare effective investigative plans through collecting and analyzing witness statements and documentary evidence to make credibility determinations.
- Prepare thoughtful and thorough investigative reports and recommendations for corrective action.
- Advise and assist managers and other internal stakeholders on matters connected to investigation findings, helping them understand workplace dynamics, implications, and recommended action.
- Educate managers and employees, through one-on-one interactions and formal trainings to support the prevention of workplace issues, reinforce conduct expectations, and encourage early reporting and resolutions. Provides informal coaching and feedback to strengthen investigative capability and ensure consistency across casework.
- Independently identify trends and recurring concerns across investigations and partner with internal stakeholders to address emerging issues, strengthen workplace practices, and support a proactive employee relations strategy.
- Others duties as required or assigned
Minimum Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 6 years of relevant work experience.
Preferred Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 8 years of relevant work experience.
Knowledge, Skills, and Abilities
- Excellent written and verbal communication skills
- Ability to work with sensitive and confidential information
- Strong customer service focus and interpersonal skills
- Ability to analyze situations and take appropriate action to ensure resolution
- Good judgement, decision-making, and problem-solving skills
- Excellent computer skills including Excel and PowerPoint
- Skilled in handling multiple assignments in a fast-paced environment and quickly adapting to changing priorities
- Ability to work independently and ensure investigations are completed within appropriate timelines
The salary/hourly range is $94,300.00 – $122,256.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:166420
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
