Emergency Mgr - 90371986 - Raleigh, NC / Charlotte, NC / Jacksonville, FL
Raleigh, NC, US, 27603 Jacksonville, FL, US, 32209 Charlotte, NC, US, 28206
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
The Emergency Manager plays a critical role in supporting the development, implementation, and continuous improvement of Amtrak’s Emergency Management Program. This position is responsible for coordinating regulatory training, facilitating exercises, supporting incident response operations, and maintaining essential documentation to ensure organizational readiness and resilience.
Essential Functions
- Regulatory Training & Exercise Coordination - Facilitate the delivery of required regulatory training programs and support the planning, design and development, conduct and evaluation of discussion and operation-based exercises to ensure compliance and readiness.
- Emergency Management Program Support - Assist in the implementation of Amtrak’s Emergency Management Program, including reviewing and updating response plans, procedures, and operational guidelines.
- Incident Response & Stakeholder Coordination - Build and maintain relationships with local, state, and federal response agencies including fire, police, EMS, and emergency management organizations. Support response efforts during incidents and service disruptions by coordinating with internal departments and external stakeholders to ensure timely, effective action and communication.
- After-Action Reviews & Organizational Learning - Draft After-Action Reports, lead and document debriefs and After-Action Reviews (AARs) following incidents and exercises; identify lessons learned and recommendations for corrective actions to enhance organizational readiness.
- Documentation & Communication Management - Develop, update, and distribute emergency management documents, including exercise materials, plans, reports, meeting summaries, and correspondence, ensuring accuracy, clarity, and version control.
Minimum Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 7 years of relevant work experience.
Preferred Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 9 years of relevant work experience.
Knowledge, Skills, and Abilities
- Working knowledge of emergency management planning processes, including the Incident Command System (ICS) and National Incident Management System (NIMS).
- Demonstrated knowledge of multi-agency response structures and interagency coordination practices involving law enforcement, fire services, EMS, and emergency management agencies.
- Demonstrated skill in delivering regulatory training programs and support facilitating exercises, including workshops, tabletop exercises, and functional/full-scale exercises.
- Demonstrated ability to support incident response operations through effective communication and coordination with internal departments and external partners, while producing clear, accurate, and well-organized emergency management documents, reports, and communications.
- Ability to handle multiple projects simultaneously, including training coordination, documentation updates, and incident support activities.
- Able to perform effectively in high-stress environments, particularly during emergencies or service disruptions.
- Demonstrated ability to work with diverse stakeholders, including government agencies and internal departments to achieve coordinated outcomes.
- Must be able to travel nationwide (50%+)
- This is an on-call 24/7/365 position
The salary/hourly range is $113,200.00 – $146,664.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
| Health and Wellbeing | Financial and Retirement | Work and Family Life Support |
| Health, Dental, and Vision Insurance | 401K with Employer Match | Generous Paid Time Off |
| Wellness Programs | Railroad Retirement Benefits | Paid Caregiving Days and Backup Care |
| Health Savings Account | Public Service Student Loan Forgiveness | Fertility and Family Building Benefits |
| No-cost Personal Health Advocate | Student Loan Assistance | Adoption and Surrogacy Assistance |
| Medical Plan Opt-out Credit | Tuition and Education Reimbursement | Paid Family Leave |
| Life Insurance | Rail Pass Privileges | |
| Short- and Long-term Disability Insurance | Employee Assistance Program | |
| No-cost Financial Advisor Sessions | Commuter and Flexible Spending Accounts |
Learn more about our benefits offerings here.
Requisition ID:166845
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 50%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
