Dir Commercial Performance - 90397290 - Washington

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

SUMMARY OF DUTIES:

The Director of Commercial Performance serves as a key driver of top-line revenue growth across Amtrak’s commercial organization, ensuring alignment with established strategies and goals. This role leads cross-functional collaboration among critical commercial teams—including Pricing & Revenue Management, Digital & Brand Marketing, Loyalty & Customer Engagement, Service Planning, Product Development, and Customer Experience—across the Northeast Corridor (NEC), Long Distance, and State Supported service lines.
The Director is responsible for developing and executing a unified framework that aligns commercial functions around shared objectives at the network, service line, and route levels. In close partnership with the Commercial Strategy team, this role translates annual strategic plans into actionable seasonal segments, driving performance down to the route level.
By embedding a data-driven commercial discipline and proactively managing tradeoffs, the Director maximizes Adjusted Operating Income (AOI) and route profitability, ensuring financial predictability and strategic execution across the enterprise.
The ideal candidate brings 10+ years in a topline-revenue commercial management function such as Pricing, Revenue Management,  Marketing, Loyalty, Planning and/or strategy consulting, with a focus on the transportation sector or other network businesses with a proven ability to influence across multiple P&Ls. This Director will enhance commercial performance relative to forecast and route profitability, giving Amtrak the financial predictability it needs to invest in a modern, customer focused rail network.

ESSENTIAL FUNCTIONS:

• Owns collaborative framework to drive alignment across all commercial functions to achieve common objectives at network, service line, and route levels
• Develop process together with other departments to prioritize initiatives that are ready to advance
• Chairs periodic “commercial triage” huddles for high volatility routes, maintain the KPIs, and trigger corrective revenue actions when gaps emerge.
• Partners with the State Supported Service Line and Amtrak State Partners to deliver route-level commercial performance support
• Meets with and presents to senior Amtrak management, and external stakeholders, on a regular basis

MINIMUM QUALIFICATIONS:

Bachelor’s degree in Business, Economics, Engineering, or related field.
Proven experience in strategic planning, business development, and stakeholder engagement.
Strong analytical skills with experience in financial modeling and performance measurement.
Demonstrated ability to lead cross-functional teams and manage complex matrix environments.
Excellent communication and interpersonal skills, with the ability to influence at all levels.

PREFERRED QUALIFICATIONS:

Master’s degree in Business Administration.
10+ years of experience in commercial business or strategy, planning, or consulting, preferably in transportation, network-based industries, or hospitality.
Experience working with regulators or external partners.
Familiarity with behavior-based safety cultures and enterprise performance frameworks.

WORK ENVIRONMENT:

Frequent use of computer and office equipment.
Regular interaction with internal and external stakeholders.
Occasional travel required for stakeholder meetings and corridor planning sessions.

COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills.

The salary/hourly range is $163,000-$211,140, Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:165045

Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak. 
Relocation Offered:No 
Travel Requirements:Up to 25% 

You power our progress through your performance.
 

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions. 

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen. 

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.  

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses. 

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law..