Fall 2026/Spring 2027 - Choose & Book ART Support Intern - 90413031 - Washington
Washington, DC, US, 20001
As we move America’s workforce toward the future, our goal is to connect businesses and communities across the country. The safety of our passengers, our more than 20,000 colleagues, the public and our operating environment is our priority, and the success of our railroad is due to your efforts
Our values of ‘Do the Right Thing, Excel Together and Put Customers First are at the heart of what matters most to us, and our Core Capabilities, Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Position Summary
Lead an internship project focused on improving product management practices within the Choose & Book portfolio, including backlog quality analysis, feature documentation, portfolio reporting, and customer research. By the end of the internship, deliver actionable recommendations, reporting tools, and documented findings that enhance product planning, delivery transparency, and decision-making.
Essential Functions
- Develop product documentation, reporting, dashboards, and research deliverables that improve visibility into the Choose & Book portfolio and support Program Increment planning activities.
- Analyze customer, market, and delivery information, document findings, and present recommendations to product leadership as part of a structured internship experience.
- Contribute to the Choose & Book product team by conducting customer and market research, improving product documentation, creating status reports and dashboards, and helping maintain product planning artifacts.
- Develop an understanding of Agile product management while producing deliverables that improve product visibility, planning readiness, and team effectiveness.
Minimum Qualifications
- Must be actively pursuing a degree at an accredited educational institution.
- Must be actively pursuing a degree in Management Information Systems, Business Analytics, Business Administration, Information Systems, Marketing, or Computer Science.
- Must have at least 1 year of academic undergraduate studies completed or a sophomore status at minimum.
- Must have a cumulative GPA of 2.8 or higher.
PAY TRANSPARENCY:
The hourly range is $18.00 per hour - $35.00 per hour. Pay is based on factors including school year, program of study, etc. In addition, paid internships include Amtrak rail pass privileges as a part of the experience along with one (1) PTO day per academic year.
Requisition ID:167079
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
