Sr Business Analyst (Long Distance Service Lines)- 90403022 - Washington
Washington, DC, US, 20001
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
The Sr. Business Analyst – Long Distance (LD) plays a critical role in enabling commercial performance and customer experience improvements across Amtrak’s Long Distance Service Line (~15 routes, ~$800M revenue). This position goes beyond data analysis to include process support, strategic enablement, project coordination, and stakeholder engagement. The analyst will help run the LD performance-management cadence, translate strategic priorities into actionable workstreams, and provide insights that drive decision-making. The role requires strong analytical skills combined with the ability to manage processes, coordinate cross-functional initiatives, and communicate effectively with diverse stakeholders.
Essential Functions
- Support weekly and monthly performance reviews by preparing insights, documenting outcomes, and tracking action items.
- Translate Sr. Manager priorities into actionable workstreams and charters.
- Assist in preparing LD sections of the Annual Operating Plan (AOP) and Five-Year Plan.
- Track and validate initiatives aimed at improving customer experience (e.g., on-time performance, cleanliness, Food & Beverage satisfaction).
- Monitor benefit realization for P&L, revenue, ridership, and CSI improvement initiatives.
- Support Sr. Manager in managing timelines, deliverables, and risk tracking for LD projects (schedule optimization, pricing pilots, fleet strategy).
- Prepare materials for stakeholder updates and leadership reviews.
- Contribute to evaluation of business cases and prioritization of investments.
- Track progress against P&L, revenue, operating and capital targets.
- Serve as a liaison for data and insights during cross-functional meetings.
- Communicate findings and recommendations clearly to diverse audiences.
Minimum Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 3 years of relevant work experience.
- Strong analytical and problem-solving skills; proficiency in Excel and BI tools (Power BI, Tableau).
- Excellent written and verbal communication skills; ability to present insights clearly to stakeholders.
- Detail-oriented with ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience in transportation, travel, or hospitality industries.
- Familiarity with KPI frameworks and performance-management processes.
- Exposure to cross-functional project work and enterprise planning cycles.
- Prior railroad industry experience.
- 5 years of relevant work experience.
Knowledge, Skills, and Abilities
- Skilled in creating clear business problem statements
- Ability to address and solve complex problems
- Strong analytical skills to identify root causes and shared organizational understanding
- Active voice and contributor to the synthesis of information to create solutions
- Excellent verbal and written communication skills to drive alignment towards a shared vision
- Strong interpersonal skills
- Highly skilled at self-organization and outcome oriented
- Keen process management and problem-solving skills
- Ability to work independently as well as collaboratively and be a self-starter
- Proficient in PC-based software applications including Microsoft Office Suite with strong knowledge in Excel
The salary/hourly range is $78,600.00 – $101,844.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:165691
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
