Sr Mgr System Ops - 90383165 - Wilmington
Wilmington, DE, US, 19801
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
The Senior Manager of System Operations is responsible for providing daily work train operating plans. The employee works closely with Engineering, Mechanical and Transportation to ensure product demands are met in a time sensitive manner and can make changes seamlessly when problems occur on daily basis.
The incumbent will work closely with the Wilmington Shops to manage locomotive maintenance requirements and provide daily and long-term plans. The incumbent will also work closely with the host railroads when it pertains to Amtrak engines/passenger cars set out on a foreign railroad or Amtrak moving equipment on/off host railroads lines.
Essential Functions
- Provides direct support to the AVP of Engineering & Production, Director System Operations in support of daily operations and service disruptions.
- Arranges with creative planning daily T and E requests for work trains and shop trains to meet deadlines and goals of the IMCS and Transportation department.
- Advises and makes recommendations for equipment acquisition, assignments and daily manipulation after assessing short/long term operational needs.
- Coordinates closely with all CNOC desks, providing direct support for movement of passenger equipment in freight services throughout the system.
- Disseminates critical information from the Transportation or Mechanical field in a timely manner to avoid negative impact to production.
- Will handle multiple projects continually during the production year to meet all deadlines from stakeholders in various departments.
Minimum Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 9 years of relevant work experience.
- Demonstrated management experience in a railroad environment with exposure to Equipment Maintenance and Overhaul Programs.
- Demonstrated working knowledge of railroad Operating Rules and experience coordinating equipment operating activities
Preferred Qualifications
- Bachelor’s Degree or equivalent combination of education, training and/or relevant experience.
- Plus 11 years of relevant work experience.
- Knowledge of Amtrak equipment (Freight and Passenger) and being able to track these assets daily.
- Technical knowledge of Amtrak system operations and the national rail network.
- The ability to use equipment in various tasks, developing operating plans and communicating those plans to stakeholders to coordinate production.
- The ability to bring multiple departments together to collectively ensure production can meet or exceed their goals daily.
Knowledge, Skills, and Abilities
- Demonstrate ability to motivate teams and achieve results through effective leadership
- Proficient in facilitating meetings, presentations, and interviews to foster clear communication and collaboration
- Skilled in conflict resolution, time management, and conducting research to overcome challenges
- Proficient in Arrow, Rail-Res, Rail-Res Stars, Excel, Cis-Prod, Business Objects, Operations Portal, and TCD Asset Details.
- Extensive experience with PC-based spreadsheet software including Microsoft Excel and Access, as well as Microsoft Word and PowerPoint.
- Possess comprehensive understanding of railroad operations, providing valuable insights and expertise in related tasks and projects.
- General knowledge of relevant FRA and AAR rules, regulations and procedures.
- Ability to manage multiple projects effectively.
- Excellent written/oral communication skills.
- Creative problem solving skills along with time management skills.
The salary/hourly range is $135,800.00 – $176,040.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
| Health and Wellbeing | Financial and Retirement | Work and Family Life Support |
| Health, Dental, and Vision Insurance | 401K with Employer Match | Generous Paid Time Off |
| Wellness Programs | Railroad Retirement Benefits | Paid Caregiving Days and Backup Care |
| Health Savings Account | Public Service Student Loan Forgiveness | Fertility and Family Building Benefits |
| No-cost Personal Health Advocate | Student Loan Assistance | Adoption and Surrogacy Assistance |
| Medical Plan Opt-out Credit | Tuition and Education Reimbursement | Paid Family Leave |
| Life Insurance | Rail Pass Privileges | |
| Short- and Long-term Disability Insurance | Employee Assistance Program | |
| No-cost Financial Advisor Sessions | Commuter and Flexible Spending Accounts |
Learn more about our benefits offerings here.
Requisition ID:167158
Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
